So, the key to getting an update when you want it is to be an a-hole. Got it.
Your attitude has sucked all the way through this thread and continues to be so. There was no reason for you to take it to the level you did with Tesla - wasting a service center person's time for your petty childish attitude. You didn't need to know if your part was in - you used this as a lame excuse to get the update.
Look at this boot licker
do you know what part I ordered and why? I’ll tell you exactly why I called them
since Tesla’s service , like I said and I know this hurts your feelings, is total dogshit, I ordered homelink a month ago. Email says “center will call you”
a month goes by, no phone call
I read threads from everyone on here saying “they never call you, they don’t give a sh*t, you just have to make the appointment and force them to tell you if the part is there”
I Made my appointment, I called , they confirmed the part was there. Then i asked for a push and the nice guy I happened to be talking to did it instantly without a problem
1. The guy who did the push was nice. But,
2. Yet another example in my experience of how garbage their systems and service are. If I were uninitiated to Tesla’s hands-off , take it or leave it culture, I’d be waiting for months like some tool for this phantom phone call that was never coming. And then when I try to make an appointment, I’d be waiting for early to mid December for it, because that’s how backed up they are.
Tesla’s culture shapes customer behavior to be up their ass. Because they do absolutely nothing proactively. They don’t communicate anything truthful to you and often lie to you. It conditions you to then be rewarded only by actively harassing them because they simply will not only ignore you, but they lie to you
I got delivery dates for my car. Each time, a couple days before, I would get it cancelled on me for no reason. The first car I matched to, Tesla canceled my delivery and told me blatantly “we sold your car to someone else because it was easier and cheaper for us”
I live an hour and a half from the center. Do you know what it’s like coordinating 2 adult work schedules and child care 3 f’ing times only to be told days before “just kidding asshole! Keep jumping through the next hoop we throw in front of you!”
speaking of assholes, since you asked, after going through that the 1st time, I told them I had a family vacation planned where I would be Away for a week. I got told “sorry if you don’t get the car those exact 7 Days, we are giving it away”. So, I removed myself from a family vacation to make their arbitrary delivery date. Guess what they did? They gave the car away ANYWAY two days before, because it was convenient for THEM!
F*** the customer. Who cares! They want our car so bad they can eat sh**! We have people like Kevy Baby who will love and defend us anyway!
then, on the THIRD delivery appointment (at this point I believed nothing they said to me) I got a date auto assigned from the system (instead of calling me and asking me when I wanted to come in like the other two times) that I couldn’t make
That day. Guess what they told me Asshole? “Policy changed! We no longer have a 7 day grace period!! It’s now a 3 day window. If you don’t get the car in three days, tough sh*t! We are giving it to the next guy”
After all those fake delivery days and jumping through their hoops, aligning 2 work schedules and child care , my sales force at my company for coverage, the reaction to a burned customer was “hey, let’s just restrict and mess with you even more!” “F the customer!” Because the Kevy Baby’s of the world will still sing our praises
fhink I’m done? Nope!!! My trunk lid doesn’t close on delivery. The alignment is way off. I noticed the frunk is also off. I pointed it out and asked if they would notate it and have someone look at it. Guess what all 3 managers told me?
First time - no, our tech will literally manually push the latch panel sideways a bit so it can close. reject the car if you have a problem
Second time- no. Too bad. Reject the car if you have a problem
Third time- ok, we will ”notate “ you complained , but we won’t fix it since it’s “within spec”. Reject the car if you don’t like it
“Can I see the notations just so I know they are in before I take ownership”
“no we can’t show you”
what the f***
this is an almost 60k car. Do you call this behavior normal? Do you call this good service?
you don’t know me. You don’t know my situation. I had to make that service appointment because I saw they were weeks out on the schedule. You order parts and no one ever calls you to tell you it’s in or to make an appointment. In your warped fanboy world, maybe that’s normal. To me it’s not
don’t tell me I’m the asshole. You are way out of your element. after that bullshit parade of lies
And the “f you take it or leave it” attitude, yeah , I’m going to be a little pissy and proactive calling these people because I trust nothing they say
and the guy did it in 2 seconds. So what the hell is wrong with these people at delivery just clicking a button to forward me a stupid update I could have gotten just to make me happy? You just
screwed me six ways from Sunday over the last month basically causing havoc on my personal life and ultimately delivered me a defective car— try showing some human emotion and that you care about a customer buying a really expensive vehicle from you and stop these robotic corporatists rules about waiting for random algorithms. Do you realize the only thing I hear from Tesla is either
1. no
2. Silence
you are literally a Tesla shill. It’s just a car dude, it’s not a religion. I’m within my right to
Be frustrated at them and calling them to
Ask whether, if this appointment I’ve waited
Already a week for , will even happen because they never gave two shits to tell Me a part came in a month ago
you can’t handle that anyone would say a thing negative about this company. I’m a fair guy. The car is the most incredible thing I’ve ever driven. But their culture , service, and so far, their quality control, is awful.