Not sure where all the debate is about % of pissed off customers. When you're a pissed off customer who can't get your car fixed and can't talk to anyone about getting it fixed does it really matter how many others are experiencing the same crap service?
I've had three Model S now and have had to deal with customer service multiple times on each one and it's an absolute nightmare at both Denver service center locations. I couldn't make up how bad these service centers are. In fact, I imagine those who defend Tesla so staunchly just happen to live near a good service center and lack of imagination prevents them from imagining a scenario where the customer service is horrendous.
I've seen people complain about the service of our local Toyota dealership even though they consistently get high ratings and, in all of my dealings I've had great service over the years. When I hear someone complain (which is rare) I have to think the problem is them. I'm usually quite forgiving about small hiccups here and there and tend to have my expectations lower than average which bodes well for my sanity in life.
That being said, is it that those who lack the imagination to understand that what they personally experience may not be what someone else experiences across the country from an entirely different service center? Is it also possible that these same people who defend Tesla think that us "complainers" are being figurative when we say that we're left w/o working cars for weeks/months on end and nobody to talk to? If that's the case, I'm here to say that I'm being literal in all of these statements. Seriously. I wasn't just trying to use hyperbole to make my issues seem worse than they were/are.
Owning cars that you can't drive w/o anyone to talk to is one of the most annoying things I've ever experienced in my life. If you haven't experienced I can see where you think that my personal experience might mirror yours and I'm just being overly sensitive. There's no way in hell anyone would experience what I've experienced from Tesla Customer Service and say that the problem is anything other than the service center I'm forced to deal with.