So - here's the sad story (condensed):
- on September 9, in San Francisco, a 96-year-old man (talking on a cell phone, if you can believe it) confused the accelerator and the brake
- he was on a steep hill going down
- he careened through a solid red light and four lanes of traffic, missing cross-traffic by harrowing inches
- he achieved full arrest of his vehicle by bashing into our Model S, calmly and legally parked in front of our house
- he broke his leg
- two pictures tell the story:
So - while it sounds like I'm looking for sympathy, I'm not.
The nightmare after the last 4-months is actually with TESLA. Obviously, the accident was completely the old-man's fault, and we started to deal with his insurance company.
Sadly, our S was supposed to come off-lease 6 days after the accident. So we had to extend the lease for another six months. So that means BIG payments.
SO MY STORY IS ABOUT PARTS. As you may/may not know, there is an obscene latency at Tesla for Model S parts (particularly structural ones). Our car was moved into the (Tesla approved) body shop, and they threw a tarp over it. They said "Tesla can take a REALLY LONG TIME to get the parts to us."
And so here I sit, four months later. Four lease payments later. Four months of driving a Nissan Rogue later. NO MOVEMENT.
I'm about to take myself OFF the list for the Model 3 (that we were thinking about buying). Tesla's problems in getting parts to its network of repair locations are nothing short of abysmal.
You know it's bad when the INSURANCE companies are the responsive ones.
I'm going to try and get the old man's insurance company to cover my lease payments (I'm told "Insurance companies don't work like that.") - so if anyone has any advice, please let me know.
Otherwise, if your Model S is involved in a significant accident, expect about SIX MONTHS for the parts to arrive.
And be ready to therapeutically post missives like this one. Which probably won't work, either.
Sigh.
Out of Sparks in San Francisco
- on September 9, in San Francisco, a 96-year-old man (talking on a cell phone, if you can believe it) confused the accelerator and the brake
- he was on a steep hill going down
- he careened through a solid red light and four lanes of traffic, missing cross-traffic by harrowing inches
- he achieved full arrest of his vehicle by bashing into our Model S, calmly and legally parked in front of our house
- he broke his leg
- two pictures tell the story:
So - while it sounds like I'm looking for sympathy, I'm not.
The nightmare after the last 4-months is actually with TESLA. Obviously, the accident was completely the old-man's fault, and we started to deal with his insurance company.
Sadly, our S was supposed to come off-lease 6 days after the accident. So we had to extend the lease for another six months. So that means BIG payments.
SO MY STORY IS ABOUT PARTS. As you may/may not know, there is an obscene latency at Tesla for Model S parts (particularly structural ones). Our car was moved into the (Tesla approved) body shop, and they threw a tarp over it. They said "Tesla can take a REALLY LONG TIME to get the parts to us."
And so here I sit, four months later. Four lease payments later. Four months of driving a Nissan Rogue later. NO MOVEMENT.
I'm about to take myself OFF the list for the Model 3 (that we were thinking about buying). Tesla's problems in getting parts to its network of repair locations are nothing short of abysmal.
You know it's bad when the INSURANCE companies are the responsive ones.
I'm going to try and get the old man's insurance company to cover my lease payments (I'm told "Insurance companies don't work like that.") - so if anyone has any advice, please let me know.
Otherwise, if your Model S is involved in a significant accident, expect about SIX MONTHS for the parts to arrive.
And be ready to therapeutically post missives like this one. Which probably won't work, either.
Sigh.
Out of Sparks in San Francisco