Thought it might be useful to give a review of my service experience at Stockport.
MS has been rattling a lot on bumps, grinding on hard acceleration (it’s a Tesla, what other kind of acceleration is there?), and I wanted the CCS upgrade too, just for extra usefulness outside the supercharger network if I fancy trying the third party charger experience. I have had it just under a year, it's a 68 plate S P100D bought from a non-Tesla dealer.
Booked using the app, with maybe a week/ten days wait for a slot, then got a call from Stockport before the booked appointment to run over what I’d entered on the app. They also confirmed I could get the FSD computer upgrade (previous owner paid for that!) - think it's called HW3. Because I wanted a courtesy car it would add a week for a slot - no problem - rebooked on phone, confirmed by app and texts. Another call from them the day before the rebooking mainly to ask for the DVLA licence thing where you get an access code from DVLA, and to let me know the insurance would be third party with a £3000 excess. Ouch. Efficient, polite, all good. All masks and covid-type stuff must be removed from the car before dropping it off. I also emptied the boot and frunk and cleaned it out of courtesy - same as I brush my teeth before seeing the dentist - must be horrible working on dirty cars.
I also mentioned the yellowing on the main screen. Added to the list no problem. They use a UV lamp for 90 minutes to fix that.
In Stockport for 830, looks like they’ve been burgled as the show room floor is empty. The showroom stock has apparently all sold as it was just sitting there depreciating. Back out in five minutes as they’d brought round a tidy white model X for me to play with. Not bad, not bad, I was expecting a gazillion mile MS. They suspected the air struts and driveshafts from the description I'd given - all parts were in stock, and they reckoned all would be done in a day, worst case two.
Software updates, computer changes, front strut replacements, driveshafts swapped, some quite big jobs there.
Promised they'd not wash it, promised they'd not scratch it, so I left them to it and drove away in my gullwing stormtroopers helmet. 150-odd miles of charge on it too - free.
First thing I did was get it on some insurance as 3k excess would worry me. Interesting that all the usual insure-for-a-day sites wouldn't touch a Tesla, so I had to use my wife's insurer to get it covered - £15 for two days cover. Embarrassed my kids picking them up in the spaceship and them having to use the gullwings in public, then got a text 8am the next morning to confirm all was done - less than 24 hours after dropping it off.
I was there by 830, all was explained to me in detail - driveshafts were the source of the grinding noise so updated bits have been fitted, the rattles were the air struts - updated parts fitted (google suggests they may fail again though..), screen sorted, CCS done and adapter left in car, and FSD computer upgraded.
Total cost £280 (CCS upgrade) as it's in warranty.
Outside warranty - I asked what it would have cost... wait for it... no honestly you need to sit down... ok, ready? £9600.
Over 6k of that is the FSD so the struts and drivetrain were maybe 2.5k which for a main dealer isn't that bad I suppose. The fact that the parts are allegedly updated is good - sounds like they're on the ball with improving the cars.
Noises are gone, still a very small creak on speedbumps but that's being really picky, the constant rattle I had on rough roads was really annoying, it's like a new car now. The FSD computer took maybe 10-20 miles to recalibrate the cameras after collecting the car, so AP and cruise weren't available until it had done that while I drove.
Car is undamaged, unscratched, all sorted. FSD does seem more on the ball but I need to play with it a bit to see if there's definitely a difference.
Couldn't fault the service, communications or the ease of dealing with Tesla via the app and on the phone.
The staff at the desk in Stockport are great - clearly under pressure as they have cars everywhere but really helpful and willing to explain stuff and knowledgeable too.
Try asking questions about what the work involves in the usual main dealers and the staff you liase with literally won't have a clue - Tesla are much better.
They even apologised because they'd not had a chance to stick some charge in it before I collected. All good. Recommended!
MS has been rattling a lot on bumps, grinding on hard acceleration (it’s a Tesla, what other kind of acceleration is there?), and I wanted the CCS upgrade too, just for extra usefulness outside the supercharger network if I fancy trying the third party charger experience. I have had it just under a year, it's a 68 plate S P100D bought from a non-Tesla dealer.
Booked using the app, with maybe a week/ten days wait for a slot, then got a call from Stockport before the booked appointment to run over what I’d entered on the app. They also confirmed I could get the FSD computer upgrade (previous owner paid for that!) - think it's called HW3. Because I wanted a courtesy car it would add a week for a slot - no problem - rebooked on phone, confirmed by app and texts. Another call from them the day before the rebooking mainly to ask for the DVLA licence thing where you get an access code from DVLA, and to let me know the insurance would be third party with a £3000 excess. Ouch. Efficient, polite, all good. All masks and covid-type stuff must be removed from the car before dropping it off. I also emptied the boot and frunk and cleaned it out of courtesy - same as I brush my teeth before seeing the dentist - must be horrible working on dirty cars.
I also mentioned the yellowing on the main screen. Added to the list no problem. They use a UV lamp for 90 minutes to fix that.
In Stockport for 830, looks like they’ve been burgled as the show room floor is empty. The showroom stock has apparently all sold as it was just sitting there depreciating. Back out in five minutes as they’d brought round a tidy white model X for me to play with. Not bad, not bad, I was expecting a gazillion mile MS. They suspected the air struts and driveshafts from the description I'd given - all parts were in stock, and they reckoned all would be done in a day, worst case two.
Software updates, computer changes, front strut replacements, driveshafts swapped, some quite big jobs there.
Promised they'd not wash it, promised they'd not scratch it, so I left them to it and drove away in my gullwing stormtroopers helmet. 150-odd miles of charge on it too - free.
First thing I did was get it on some insurance as 3k excess would worry me. Interesting that all the usual insure-for-a-day sites wouldn't touch a Tesla, so I had to use my wife's insurer to get it covered - £15 for two days cover. Embarrassed my kids picking them up in the spaceship and them having to use the gullwings in public, then got a text 8am the next morning to confirm all was done - less than 24 hours after dropping it off.
I was there by 830, all was explained to me in detail - driveshafts were the source of the grinding noise so updated bits have been fitted, the rattles were the air struts - updated parts fitted (google suggests they may fail again though..), screen sorted, CCS done and adapter left in car, and FSD computer upgraded.
Total cost £280 (CCS upgrade) as it's in warranty.
Outside warranty - I asked what it would have cost... wait for it... no honestly you need to sit down... ok, ready? £9600.
Over 6k of that is the FSD so the struts and drivetrain were maybe 2.5k which for a main dealer isn't that bad I suppose. The fact that the parts are allegedly updated is good - sounds like they're on the ball with improving the cars.
Noises are gone, still a very small creak on speedbumps but that's being really picky, the constant rattle I had on rough roads was really annoying, it's like a new car now. The FSD computer took maybe 10-20 miles to recalibrate the cameras after collecting the car, so AP and cruise weren't available until it had done that while I drove.
Car is undamaged, unscratched, all sorted. FSD does seem more on the ball but I need to play with it a bit to see if there's definitely a difference.
Couldn't fault the service, communications or the ease of dealing with Tesla via the app and on the phone.
The staff at the desk in Stockport are great - clearly under pressure as they have cars everywhere but really helpful and willing to explain stuff and knowledgeable too.
Try asking questions about what the work involves in the usual main dealers and the staff you liase with literally won't have a clue - Tesla are much better.
They even apologised because they'd not had a chance to stick some charge in it before I collected. All good. Recommended!
