Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Subframe Damage [Tesla claims normal wear and tear?]

Marveezus

New Member
Jun 2, 2021
4
0
Bay Area
Hi All,

Long time lurker here.. I have a 2018 M3P w/ 44k miles and starting noticing a loud knocking noise the past two weeks. Last week, I pulled out of my driveway and heard a loud thump so I immediately walked out and checked to see what was going on. I saw a large bolt on the ground and after further inspection, realized that the bolt from the front right side control arm was missing.

I brought it into the service center and I was told I needed to replace my front sub-frame and lateral link. I would think this would be covered under warranty, but I am forced to pay $2.5k out of pocket for repairs since Tesla deems this as "normal wear and tear".

Any here had the same issue or thoughts on if I really should be responsible for this?
 

timindp

Member
Aug 12, 2021
8
8
Delray Beach, FL
Here is my invoice for a sub frame replacement.
Invoice1.jpg

Invoice2.jpg
Invoice3.jpg
 

Attachments

  • Invoice1.jpg
    Invoice1.jpg
    305.3 KB · Views: 27

focher

Active Member
Oct 15, 2013
1,195
2,037
Bay Area
I recall a period of time that Tesla was tagging work as "goodwill" on invoices even though it was clearly covered by the warranty. There were theories at the time that Tesla was misusing this as a way to categorize the cost differently on their P&L.
 

Knightshade

Well-Known Member
Jul 31, 2017
13,641
23,157
NC
I recall a period of time that Tesla was tagging work as "goodwill" on invoices even though it was clearly covered by the warranty. There were theories at the time that Tesla was misusing this as a way to categorize the cost differently on their P&L.


And that theory was pretty thoroughly debunked by folks who, unlike the TSLAQ crowd making the claims, actually understand accounting.
 

techlogik

Closed
Mar 22, 2021
380
279
FL
Well couple of thoughts here. Tesla is saying there is "significant damage", trying to claim it was either in an accident, or some kind of road debris/damage caused it, not making this a warranty issue. Which you should have paused/stopped right there and said, prove this Tesla service.

A control arm/subframe bolt falling off is a safety/warranty issue, that shouldn't happen with normal torque spec values from the manufacturer.

So....either, they need to fix it under warranty IMO...or you need to file an insurance claim that you hit something in the road/backed into something, got rear ended etc...if that was the case.

Even if you had a $1k deductible....cheaper than the $3k they are charging. So, where are you at with this? Is this just an estimate right now and the car is sitting? Because this was 2 weeks ago you posted?!?! Then posted an invoice a few days ago.
 
  • Like
Reactions: m a x i m u s

Proflig8tor

Member
Jun 23, 2019
93
135
Marietta, GA
Like to see the bolt... something get stripped? What do the threads look like? A problem with torque during assembly creating a latent defect sounds likely, but just a guess without seeing the parts.
 

Frank99

April 2018 Model 3 LR RWD, EAP, FSD
Apr 7, 2016
367
493
Arizona
Interesting that the OP reports "...front right side control arm.." and "...replace my front sub-frame and lateral link...", and the invoice shows that the REAR subframe assembly was replaced, and no control arm or lateral link. Definitely some confusion on my part here...
 

MP3Mike

Well-Known Member
Feb 1, 2016
16,823
40,298
Oregon
Interesting that the OP reports "...front right side control arm.." and "...replace my front sub-frame and lateral link...", and the invoice shows that the REAR subframe assembly was replaced, and no control arm or lateral link. Definitely some confusion on my part here...
The invoice was posted by someone else and is from a Model S, not a Model 3.
 

Frank99

April 2018 Model 3 LR RWD, EAP, FSD
Apr 7, 2016
367
493
Arizona
Now I'm embarrassed...what a rookie mistake!

At least I said I was confused; of course posting to show the whole world the depth of my confusion wasn't really my plan.
 
  • Funny
Reactions: TexasTezla

timindp

Member
Aug 12, 2021
8
8
Delray Beach, FL
Well couple of thoughts here. Tesla is saying there is "significant damage", trying to claim it was either in an accident, or some kind of road debris/damage caused it, not making this a warranty issue. Which you should have paused/stopped right there and said, prove this Tesla service.

A control arm/subframe bolt falling off is a safety/warranty issue, that shouldn't happen with normal torque spec values from the manufacturer.

So....either, they need to fix it under warranty IMO...or you need to file an insurance claim that you hit something in the road/backed into something, got rear ended etc...if that was the case.

Even if you had a $1k deductible....cheaper than the $3k they are charging. So, where are you at with this? Is this just an estimate right now and the car is sitting? Because this was 2 weeks ago you posted?!?! Then posted an invoice a few days ago.
I elected them to fix it. Going thru insurance would have been a long process, and wanted to move on from this.
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top