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Supercharger - Leesburg, VA
- Thread starter DFibRL8R
- Start date
Yup!.. it’s finally on and it’s showing up on the map as well!!
Around 4pm on July 25th, I went through all the stations and called Tesla with my findings.
1A 71 kW
1B 72 kW
2A 72 kW
2B 72 kW
3A not working
3B not working
4A not working
4B not working
5A 21-26 kW
5B 73 kW
This is using a 6 year old 85 kW battery with 70 rated miles remaining.
They were going to report it to the Supercharging team.
1A 71 kW
1B 72 kW
2A 72 kW
2B 72 kW
3A not working
3B not working
4A not working
4B not working
5A 21-26 kW
5B 73 kW
This is using a 6 year old 85 kW battery with 70 rated miles remaining.
They were going to report it to the Supercharging team.
I sent in an email as well. Enough people complaining and they'll hopefully get it resolved.
JoshM
Member
Frankly - a bit of bedlam tonight at Leesburg -- shows how much unmet demand there is in N VA. A stream of cars showed up but soon found out there was no place at the inn with the no-op units. Some number from out of state. I charged on 1B - but 30 mins later a MX couldnt get a charge on 1B. Shortage was compounded by a red M3 that was hanging out for over an hour on 1A. I was having dinner but left in middle of meal to move my MS. I knew it would be needed.
skappler
Member
I just called Tesla to report the issues with the 5 stalls. They said they weren’t aware and appreciate the feedback. They also remotely accessed the site and confirmed they weren’t functioning properly. I just called the roadside assistance number and selected the option for “having trouble charging or finding a charger”. Was only on hold for 9 minutes. I encourage anyone else to call and report as well. The more reports the better.
This option also appears to be the only live tech support option left. I used it for a hardware problem charging on my car, which ended up with placing a service call via the app. But you can get to someone that way.
Glad they have some live support left.
Glad they have some live support left.
I've always gotten a person when I've called. Sometimes it takes a while on hold, but someone always answers. Live support hasn't disappeared.
Sorry, was unclear. There is no other option for technical support except 'charging', unless I missed it? It goes to 'see the website'.
It's "vehicle and charging support," so that includes anything vehicle related. Just called and checked. The other options are roadside assistance (option 1) and energy (option 3). All three options should connect you with a person. I say should because I'm not going to waste their time by calling and verifying.
My bad, then, excellent. Good to know we can still get live support. Thanks for verifying!
I do know some hours the only one that works is Roadside, since I believe the others are 9-5 or something close in Pacific Time, but that's to be expected. Back when they had longer hours also.
There is a video posted on NoVA facebook that suggests that all units are now working. Is that your experience?
Were you just interested in trying different stalls? Because you got basically the max rate on the first one. This style of supercharger is limited to 72 kW.
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