Dan203
Active Member
Humble brag aside I will say that based on the feedback online Jeda's customer service is god awful. So, being an American company or not that $90 should come with stellar response times and product shipment updates IMHO.
I got caught up in the early delays due to some defect they discovered right after they started shipping and I found their communication to be adequate. I sent them an email and they responded within a couple days.
By contrast I bought a little trash bin thing from TapTes on Amazon and left a negative review because it doesn't fit properly (there is about an inch or two of space under it) and their response to my review was basically "we measured, it fits perfectly". So they essentially called me a liar.
But really for products like this I don't expect much in the way of customer service. If it doesn't work, or doesn't fit, I expect it to get replaced, but that's about it. People that expect an immediate response from a small company selling 2 products might have unrealistic expectations.