I am only bothered by you taking it so personal! I don't care about an argument between you and teo, but I do care about the original intent of this forum post. A lot of people jumped on teo because of the approach he offered, while ignoring the potential of a real issue, which was the point of my original post to this thread. As my grandfather always says, "The distance between the brain and the heart is very short". Too often on these forums, opinions are dismissed and overlooked because of technicalities of where that person lives or what that person has said in the past, or the phrasing of what they said Tesla says or doesn't say.
I appreciate all the insight into the positive experiences, but disagree that you should keep negative ones between you and Tesla. Tesla has had a problem (in my opinion) about being consistent. So, I think you are doing the user community (existing and potential) a big disservice by not making these things public, because I am sure someone in your same situation could be going through the same thing but not getting the same level of engagement you are. A very good case in point is the delivery process. Some users of this forum report very active and informative DS interactions, while others report very little if any at all. It's important as Tesla grows and more and more users adopt the Model S that we all receive the same level of support for the same issues. I think one of the first examples of this was with the Parcel Shelf becoming included in the base package. Everyone got a consistent "no" when asking if they could get it retro'd in. However, if someone did get it for free after the fact, it should be known. One thing I like about Tesla is we all pay the same amount for the same thing. I hate how in the traditional stealership model someone can pay more or less depending on their negotiation skills vs. the salespersons. These cars are expensive, for whatever reason you are buying them, and I for one would like as much information as possible, positive or negative, to be able to make my decision. Regardless if Tesla was very engaged and responding immediately to your dissatisfaction, the fact there is potential for dissatisfaction and having to mitigate it with Tesla might be enough to detract from buying. The issue I have is not being fair and balanced. You are saying you want to have discussions with all cards on the table, but you don't in fact have all those cards on the table - only the ones you want to make public. You have made a conscious decision to "censor" the information available, which can be construed as protecting the image of a Tesla, i.e. having a bias.
But let's be clear. I love my Model S, I am happy with what I paid, what I got, but I am disappointed in a few things. For instance, I had every single sales person and my DS during delivery tell me that my door handles would unlock and present by touching them with the fob in my pocket, even without the tech package. This was the basis of forgoing the tech package, which now I am SOL. I know there is a big community here that believes the tech package is essential, but I overlooked the opinions here because of ironically consistent information I received from Tesla employees. But, on the flip side, I also overlooked upgrading to an 85kWh battery despite the passion exhibited by this forum and I couldn't be happier. I get 213 miles on a range charge, have traveled 2000 miles in 2.5 weeks of ownership and only once had range anxiety, but that was only because I wanted to push the car to see if it would make it (which it did!).