Hello everyone, looking for some advice.
I have a 2015 Model S, and 3 years ago noticed that it had started making a high-pitched squealing noise when decelerating from about 65 mph to 50 mph. I initially took it in to the local service center in Columbus, OH (in 2020), they asked me to monitor it. I took it back a year later (2021) when the sound had worsened and the person who accompanied me on a test-ride told me it was the ring and pinion, and that the rear drive unit would need to be replaced. He said it wasn't bad enough to be replaced at that time but to monitor it and bring it back when we were closer to the drivetrain warranty expiring.
I took it back in to the service center on July 31, 2023, and someone from the service center later called and said that their team agreed that the noise was excessive and told me that I "have nothing to worry about, it will be repaired under warranty. Especially because there is a paper trail going back years about this." I then wait for a week, while each day they say, "it will be done tomorrow," then the next day, then the next day...I
After seven days of them having my car I get a message that my repair is finished. I look at the invoice through the Tesla app, and it says that they changed their minds, the noise is no longer excessive, and that they will not be repairing anything or covering this under warranty. I've been trying to get someone on the phone at the service center but no luck so far, not a surprise there.
That stinks. Have any of you experienced something like this when dealing a Tesla warranty-related repair? Any advice on how to get Tesla to honor their initial commitment to repairing this? I've read about the arbitration process and am considering that.
Thank you in advance for any insight that you can provide.
I have a 2015 Model S, and 3 years ago noticed that it had started making a high-pitched squealing noise when decelerating from about 65 mph to 50 mph. I initially took it in to the local service center in Columbus, OH (in 2020), they asked me to monitor it. I took it back a year later (2021) when the sound had worsened and the person who accompanied me on a test-ride told me it was the ring and pinion, and that the rear drive unit would need to be replaced. He said it wasn't bad enough to be replaced at that time but to monitor it and bring it back when we were closer to the drivetrain warranty expiring.
I took it back in to the service center on July 31, 2023, and someone from the service center later called and said that their team agreed that the noise was excessive and told me that I "have nothing to worry about, it will be repaired under warranty. Especially because there is a paper trail going back years about this." I then wait for a week, while each day they say, "it will be done tomorrow," then the next day, then the next day...I
After seven days of them having my car I get a message that my repair is finished. I look at the invoice through the Tesla app, and it says that they changed their minds, the noise is no longer excessive, and that they will not be repairing anything or covering this under warranty. I've been trying to get someone on the phone at the service center but no luck so far, not a surprise there.
That stinks. Have any of you experienced something like this when dealing a Tesla warranty-related repair? Any advice on how to get Tesla to honor their initial commitment to repairing this? I've read about the arbitration process and am considering that.
Thank you in advance for any insight that you can provide.