Tesla delivery process always this much of a headache?

[Zorak03]

I was going to get a CPO Model S, but then was told I could still get a M3 before the first to take advantage of the tax credit. I placed an order and delivery is supposed to be this Friday. However, I logged into my account today and noticed the price was raised by $1500. I checked and it seems they added 19" wheels to my car--wheels I did not choose (I have the original invoice to prove it). I have been trying to get in touch with my delivery specialist for 2 days but he wont reply to emails and sales say I must talk to him. Not only that, I still do not have a document I need to finalize the financing and get the car paid for. Delivery is in less than 2 days and I do not know how it will be made now. Surely Tesla service is not always this bad is it?

 

[mtndrew1]

Nope, not always this bad. It used to be worse.

 

[MP3Mike]

However, I logged into my account today and noticed the price was raised by $1500. I checked and it seems they added 19" wheels to my car--wheels I did not choose (I have the original invoice to prove it).

I have seen that Tesla is matching people to cars that are available and sometimes that results in a free upgrade to the 19" wheels. But it seems that they don't necessarily communicate that well.

 

[Zorak03]

Nope, not always this bad. It used to be worse.

Lol, that encouraging. Seriously though, I have never had this much trouble trying to pay a company.

 

[ConSaab]

yea dude, congrats you got upgraded wheels for free!!!

 

[Zorak03]

I have seen that Tesla is matching people to cars that are available and sometimes that results in a free upgrade to the 19" wheels. But it seems that they don't necessarily communicate that well.

Mine absolutely was not free, it was full price for the upgrade

 

[Zorak03]

yea dude, congrats you got upgraded wheels for free!!!

Except they are trying to charge me for them

 

[Glamisduner]

Except they are trying to charge me for them

If you lived closer I would pay you for them and try to make it worth your time too

I think they will refund you though.

I'm debating on silver 19's or else I think I should do a chrome delete.

 

[KG M3]

Except they are trying to charge me for them

Trying to is the operative word. A copy of your original invoice without the 19" wheels should be sufficient to get the $1500 charge waived. They have the car locally and are highly motivated to record it as delivered (and paid) in December. So unless they have another buyer at the same store who wants that exact configuration, they should be willing to waive the charge and deliver it to you at the original price.

 

[mtndrew1]

Lol, that encouraging. Seriously though, I have never had this much trouble trying to pay a company.

The car is worth it, but you’re right that it sure isn’t easy giving this company a giant stack of cash.

It is in fact seeming to get better though. Hang in there, you’ll be glad you did. It’s a neat car.

 

[Zorak03]

The car is worth it, but you’re right that it sure isn’t easy giving this company a giant stack of cash.

It is in fact seeming to get better though. Hang in there, you’ll be glad you did. It’s a neat car.

I intend to, just a bit frustrating today so needed to vent lol

 

[rraghu78]

Wait for the MVPA, it will show Price Adjustment.

 

[Zorak03]

Wait for the MVPA, it will show Price Adjustment.

It didnt

 

[1Willie]

My delivery it’s self went fairly smoothly. The hardest part was to get Tesla and lender to agree on the terms. That involved 4 hrs and a total of 2 Tesla people and 3 bank people yesterday.

 

[VT_EE]

Lol, that encouraging. Seriously though, I have never had this much trouble trying to pay a company.

Tesla lost my $60k check after I drove the car home. I called 1.5 months later asking when I'd get my plates at which point they said I hadn't gotten a payment check yet. I'm like, WTF! Obviously I had given them a check otherwise they wouldn't have let me drive the vehicle home. In the end, I had to get another check from my credit union.