I'd like to hear what others' experience has been like with the Tesla Service Center ("SC") in Dublin, CA, and to see if I'd be better off avoiding this particular SC.
I put $1k deposit down shortly after M3 was announced, and took delivery in July '18. It had various panel gaps, so I made an appointment at the Dublin SC in Aug. '18. They called me shortly before my appointment and said there is a long wait for body shop. They moved my appointment by two months to October, so they can send the car to the body shop then.
In October, I finally brought my car in to Dublin SC. They told me I have to get on the "virtual queue" for body shop and wait a month or more for the body work. Apparently they instituted this "virtual queue" sometime after my call in August, and nobody bothered to add me to this "virtual queue" (which sounds like just a waitlist to me). I explained to a supervisor that I had already waited 2 months for the body work, and he reluctantly agreed to avoid this virtual queue.
Only a few days later, they told me they fixed everything without sending the car to the bodyshop. I picked up the car, only to find out that they created new misalignments and also scraped paint off the panel near the headlight casing (presumably when they were fixing the headlight casing that was sticking out).
I brought the car back in, and they put me on their virtual queue for bodyshop. I didn't want to argue over how long I had been waiting for the body work, so I just agreed to wait. I was told I was #225 on the queue, and it should take about 1.5 months to clear.
Two months later in December, I called Tesla SC and was told I'm #143 on the queue and that it'd be two more months.
Two more months later in February, I called Tesla SC and was told I'm #355 on the waitlist. I reminded them that I had been waiting for 4 months and asked how my number went up. After putting me on hold, they told me they are referring me right now to Mendelson Auto Body in San Ramon, CA, who will reach out to me immediately to schedule an appointment. They told me Mendelson is a Tesla certified bodyshop, although I do not see them listed on Tesla's website.
That was 3 days ago. No one from Tesla or Mendelson has reached out to me.
I put $1k deposit down shortly after M3 was announced, and took delivery in July '18. It had various panel gaps, so I made an appointment at the Dublin SC in Aug. '18. They called me shortly before my appointment and said there is a long wait for body shop. They moved my appointment by two months to October, so they can send the car to the body shop then.
In October, I finally brought my car in to Dublin SC. They told me I have to get on the "virtual queue" for body shop and wait a month or more for the body work. Apparently they instituted this "virtual queue" sometime after my call in August, and nobody bothered to add me to this "virtual queue" (which sounds like just a waitlist to me). I explained to a supervisor that I had already waited 2 months for the body work, and he reluctantly agreed to avoid this virtual queue.
Only a few days later, they told me they fixed everything without sending the car to the bodyshop. I picked up the car, only to find out that they created new misalignments and also scraped paint off the panel near the headlight casing (presumably when they were fixing the headlight casing that was sticking out).
I brought the car back in, and they put me on their virtual queue for bodyshop. I didn't want to argue over how long I had been waiting for the body work, so I just agreed to wait. I was told I was #225 on the queue, and it should take about 1.5 months to clear.
Two months later in December, I called Tesla SC and was told I'm #143 on the queue and that it'd be two more months.
Two more months later in February, I called Tesla SC and was told I'm #355 on the waitlist. I reminded them that I had been waiting for 4 months and asked how my number went up. After putting me on hold, they told me they are referring me right now to Mendelson Auto Body in San Ramon, CA, who will reach out to me immediately to schedule an appointment. They told me Mendelson is a Tesla certified bodyshop, although I do not see them listed on Tesla's website.
That was 3 days ago. No one from Tesla or Mendelson has reached out to me.
