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Tesla Energy says there are no "Tesla Powerwall Certified Installer" licensed in the State of Nevada

M Mode

New Member
Mar 24, 2018
3
0
Crystal Bay, NV
I have been planning to install a Powerwall system in our new house under construction in North Lake Tahoe (Nevada side) and was initially directed to an "Inside Energy Advisor" based in Las Vegas who I communicated with for a few months starting 6/1/17 before he disappeared. After learning the advisor was gone, I made a Powerwall Reservation after consulting the electricians on our new house build (12/1/17). I called Tesla explaining our timing was approaching and they told me someone would be contacting me within 30 days. I called them again and they professed that they have no "Tesla Powerwall Certified Installer" licensed in the state of Nevada, and they don't know when they will. Being proactive, I convinced our electrical contractor to apply to TE to become a certified installer. The application was lengthy. That was a couple months ago and my contractor has as yet to hear back from Tesla Energy.

I am curious to know what anyone else in Nevada has experienced with Powerwall reservations.
 

Michael_R

Member
Mar 31, 2018
6
0
Las Vegas, NV
Not Sure who you were speaking with, But we just had our system installed Feb 21 2018, with a 5 kwh Solar array and 1 powerwall2. Another was installed the week before. We were the first one to pass the city inspection and was able to turn on Wed March 28th. So they have a least one installer here in vegas. Our Powerwall is only being able to charge to 57%. Have seen that has been an issue. Waiting for a response from Tesla. Sent Email and Called, waiting on response. But it seems from this is maybe a sensor issue.
 

M Mode

New Member
Mar 24, 2018
3
0
Crystal Bay, NV
Not Sure who you were speaking with, But we just had our system installed Feb 21 2018, with a 5 kwh Solar array and 1 powerwall2. Another was installed the week before. We were the first one to pass the city inspection and was able to turn on Wed March 28th. So they have a least one installer here in vegas. Our Powerwall is only being able to charge to 57%. Have seen that has been an issue. Waiting for a response from Tesla. Sent Email and Called, waiting on response. But it seems from this is maybe a sensor issue.

Michael_R, Can you tell me who the installer is?
 

Michael_R

Member
Mar 31, 2018
6
0
Las Vegas, NV
tesla solar city. The battery was finally replaced on May 31st, and is now working like it is supposed to. Which is great, but I have seen no reason to not be wary of the bad Customer service. I really wanted to support tesla. I do believe solar is the way. The installers were great, i just have no faith in the warrenty or reponse from tesla. SO do so at your own risk. (they did replace, the battery, so mixed feelings)
 

Lloyd

Well-Known Member
Supporting Member
Jan 12, 2011
6,323
2,125
San Luis Obispo, CA
So I have an installation date for my Tesla Solar roof in October 2019 in the slate configuration. Recently News appeared that the Slate configurations was sent back to design due to obvious differences between the active and non-active slates. We have been planning construction as a new home for some time and reserved this roof after the initial release. I have made no less than 6 calls to tesla energy requesting assistance with conduit placement and design with no return of calls or emails.

Today I got a call from a Tesla representative trying to sell me solar. Well my current home is Net Zero, so I don't need any. I vented and requested a call from someone knowledgeable and able to provide assistance with our new construction. I spent an hour describing what we need and was advised to send copies of plans to "[email protected].

Hi Lloyd,



Thank you for your time on the phone today, as mentioned please email [email protected]

Describe what your plans are subject to be and all of the concerns with our solution being available for you at your time of construction.



We are currently only doing smooth and textured style roof shingles projects for selective customers.



Attached is some examples of what is considered in the overview aspects of our solar roof tiles and what a design layout looks like.

Please keep in mind that a real and or virtual site survey of your home is required since there are many variables to be discussed before getting into design(s) review.



As I mentioned, we will be looking at more details as certain type of Tesla solar roof tiles/shingles becomes available later this year and next.

All information supplied is subject to change, thank you in your consideration for our solar roof tiles as a clean energy solution.



Solar Roof has a 30-year solar module and weatherization warranty and an infinite glass warranty.

We are here to support you with any questions during that time. You can reach us at 1.877.798.3752



Here is a quick video to see the Tesla Solar Roof Tiles up close

https://youtu.be/BhDrazgGswk



You can get a solar roof estimate per our website here, also place your reservation order today, and don’t worry your deposit is refundable.

Tesla Solar Roof



Again, thank you for patience as we will ramping up to complete more solar roof projects.



Regards,



Tony Pace | Advisor

367 Newport Center Drive, Newport Beach, CA 92660

C: 949.357.3857 | [email protected]


Per their recommendation I sent the following:

Dear Tesla,

I was advised to write to you after many attempts to get a call back from the Tesla energy department.

We have schedule construction to begin in the spring for the attached house which we have had a solar roof in the slate configuration reserved for some time. Our install still shows Sept to Oct, 2019. I understand that the slate configuration has gone back to the drawing board to be less visible to the active shingles.

We are committed to wait until your product is available. In the meantime, we need some direction to essential and non-essential loads. Conduits to the roof area to avoid external conduits on the new construction as well as connections to our generator for secondary backup. Partial install with the powerwalls should be available prior to our completion of construction.

In the event that your roof is not available for install. What specific measures should we provide for temporization and occupancy of the roof until your roof is available. Understand that our HOA provides penalties for incomplete construction monthly following one year from beginning. Additionally the HOA has allowed ONLY the slate configuration of your tiles.


I received the following response from Tesla:


mail

Your message to [email protected] couldn't be delivered.
The group newhomes only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
marcair1tc Office 365 newhomes
Sender Action Required

Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:
  • Open your Sent folder and select the original message.
  • If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  • In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.
The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365.

Original Message Details
Created Date: 2/16/2019 2:52:12 AM
Sender Address: [email protected]
Recipient Address: [email protected]
Subject: New Construction Scheduled

Error Details
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DSN generated by: BLUPR16MB0355.namprd16.prod.outlook.com

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Date: Sat, 16 Feb 2019 02:52:12 +0000 (UTC)
From: "Lloyd Marcum, Pres. Marc Air" <[email protected]>
To: [email protected]
CC: [email protected], [email protected]
Message-ID: <[email protected]>
Subject: New Construction Scheduled
Content-Type: multipart/mixed;
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References: <[email protected]>
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I tried to call Tony back, but got nothing but voicemail and no call back.

So, I'm back to where I started. New construction started. No communication with Tesla. Incorrect information from representatives. No resolution after MANY attempts.

Anyone else had the same experience?
 

Barklikeadog

Active Member
Jul 13, 2016
1,881
1,366
PA
egads, sorry to hear about this. you're stuck between an evil organization and an incompetent one.
hope they give you some answers
 

boaterva

Supporting Member
Supporting Member
Apr 2, 2016
7,573
3,746
Northern Virginia, USA
Good grief. Assume you’ve tried this, but what do you get calling TE at the main Tesla number, TE submenu? Is that where you got the newhomes internal mail group from? And that sort of error is common for rarely used email addresses (Office 365 admin here...). Just means the idiot admin didn’t actually test it from an external source. :facepalm:

I’m wondering how far TE can go with all these cutbacks. Just read the other cringe-inducing install thread for the PWs and it’s like no one knows anything.
 

Barklikeadog

Active Member
Jul 13, 2016
1,881
1,366
PA
So I have an installation date for my Tesla Solar roof in October 2019 in the slate configuration. Recently News appeared that the Slate configurations was sent back to design due to obvious differences between the active and non-active slates. We have been planning construction as a new home for some time and reserved this roof after the initial release. I have made no less than 6 calls to tesla energy requesting assistance with conduit placement and design with no return of calls or emails.

Today I got a call from a Tesla representative trying to sell me solar. Well my current home is Net Zero, so I don't need any. I vented and requested a call from someone knowledgeable and able to provide assistance with our new construction. I spent an hour describing what we need and was advised to send copies of plans to "[email protected].

Hi Lloyd,



Thank you for your time on the phone today, as mentioned please email [email protected]

Describe what your plans are subject to be and all of the concerns with our solution being available for you at your time of construction.



We are currently only doing smooth and textured style roof shingles projects for selective customers.



Attached is some examples of what is considered in the overview aspects of our solar roof tiles and what a design layout looks like.

Please keep in mind that a real and or virtual site survey of your home is required since there are many variables to be discussed before getting into design(s) review.



As I mentioned, we will be looking at more details as certain type of Tesla solar roof tiles/shingles becomes available later this year and next.

All information supplied is subject to change, thank you in your consideration for our solar roof tiles as a clean energy solution.



Solar Roof has a 30-year solar module and weatherization warranty and an infinite glass warranty.

We are here to support you with any questions during that time. You can reach us at 1.877.798.3752



Here is a quick video to see the Tesla Solar Roof Tiles up close

https://youtu.be/BhDrazgGswk



You can get a solar roof estimate per our website here, also place your reservation order today, and don’t worry your deposit is refundable.

Tesla Solar Roof



Again, thank you for patience as we will ramping up to complete more solar roof projects.



Regards,



Tony Pace | Advisor

367 Newport Center Drive, Newport Beach, CA 92660

C: 949.357.3857 | [email protected]


Per their recommendation I sent the following:

Dear Tesla,

I was advised to write to you after many attempts to get a call back from the Tesla energy department.

We have schedule construction to begin in the spring for the attached house which we have had a solar roof in the slate configuration reserved for some time. Our install still shows Sept to Oct, 2019. I understand that the slate configuration has gone back to the drawing board to be less visible to the active shingles.

We are committed to wait until your product is available. In the meantime, we need some direction to essential and non-essential loads. Conduits to the roof area to avoid external conduits on the new construction as well as connections to our generator for secondary backup. Partial install with the powerwalls should be available prior to our completion of construction.

In the event that your roof is not available for install. What specific measures should we provide for temporization and occupancy of the roof until your roof is available. Understand that our HOA provides penalties for incomplete construction monthly following one year from beginning. Additionally the HOA has allowed ONLY the slate configuration of your tiles.


I received the following response from Tesla:


mail

Your message to [email protected] couldn't be delivered.
The group newhomes only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
marcair1tc Office 365 newhomes
Sender Action Required

Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:
  • Open your Sent folder and select the original message.
  • If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  • In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.
The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365.

Original Message Details
Created Date: 2/16/2019 2:52:12 AM
Sender Address: [email protected]
Recipient Address: [email protected]
Subject: New Construction Scheduled

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by: BLUPR16MB0355.namprd16.prod.outlook.com

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From: "Lloyd Marcum, Pres. Marc Air" <[email protected]>
To: [email protected]
CC: [email protected], [email protected]
Message-ID: <[email protected]>
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I tried to call Tony back, but got nothing but voicemail and no call back.

So, I'm back to where I started. New construction started. No communication with Tesla. Incorrect information from representatives. No resolution after MANY attempts.

Anyone else had the same experience?
updates?
 

mspohr

Well-Known Member
Jul 27, 2014
9,911
12,003
California
I have been planning to install a Powerwall system in our new house under construction in North Lake Tahoe (Nevada side) and was initially directed to an "Inside Energy Advisor" based in Las Vegas who I communicated with for a few months starting 6/1/17 before he disappeared. After learning the advisor was gone, I made a Powerwall Reservation after consulting the electricians on our new house build (12/1/17). I called Tesla explaining our timing was approaching and they told me someone would be contacting me within 30 days. I called them again and they professed that they have no "Tesla Powerwall Certified Installer" licensed in the state of Nevada, and they don't know when they will. Being proactive, I convinced our electrical contractor to apply to TE to become a certified installer. The application was lengthy. That was a couple months ago and my contractor has as yet to hear back from Tesla Energy.

I am curious to know what anyone else in Nevada has experienced with Powerwall reservations.
I'm in the same situation.
I live on the California side of the Lake (near Tahoe City) and ordered Powerwall last October.
I've called them several times and each time they tell me to call back in a few months.
When I ask them if they have an installer for this area, they waffle. I don't think they have anyone.
Still waiting.
 

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