I had this exact same conversation with our service center once. They kept telling us the car was ready, so we make arrangements to take off work early to make the 2 hour drive to pick up the car. They would call while we on the road and say “sorry, the car isn’t ready, try tomorrow”. They did that 3 times before we had a similar conversation as above to not even call us until the car was done and parked ready for pickup.
Guess what they did: called again saying car is done then cancelled again while we were driving down to the service center. That time we told them, nope, you had better finish the car because we are picking it up tonight, period. They did stay late and get it done, but man, we were so pissed.
that really sucks. It’s just such bad service
what is so hard about just keeping your trap shut until the car is in and they’ve detailed it? Just do LESS and we will be HAPPIER. The issue is telling us to jump, we move the world to situate ourselves, and then get the “just kidding” call.
i now have a Pavlovian CRINGE when I get a call from the area code where the service center is, because I know it’s them changing the delivery date on me.
If they call me again with the delivery date, I’m going to tell them point blank I’m not scheduling anything, I’m not choosing a day—etc. they can call ME when the car is 100% detailed and sitting in their lot. Beyond that, I’m not lifting a finger. Tired of being duped by them and their indifferent garbage attitudes