TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Tesla Service Centers - Philly area

Discussion in 'Tesla Motors' started by fallen888, Feb 14, 2017.

  1. fallen888

    fallen888 Member.. hehe, I said "member"

    Joined:
    Jul 27, 2016
    Messages:
    563
    Location:
    Philly(ish), PA
    I've been dealing with the service center in Devon, PA and have been pretty frustrated with their ability to deliver on promises of resolving issues. I'm considering driving a bit more out of my way in hopes of getting better results from another service center. Two other centers "relatively" close to me are:
    1. Springfield Township, NJ
    2. Paramus, NJ
    I'd appreciate feedback on these locations, or any other recommendations (maybe they all suck equally :eek:).
    Thanks.
     
  2. TJtv

    TJtv Member

    Joined:
    Oct 13, 2016
    Messages:
    104
    Location:
    NJ
    Springfield is local to me. I've not yet been there with my model x, but when I called a few weeks ago to make an appointment the first available appointment was six weeks out!
     
    • Informative x 1
  3. fallen888

    fallen888 Member.. hehe, I said "member"

    Joined:
    Jul 27, 2016
    Messages:
    563
    Location:
    Philly(ish), PA
    :eek:
     
  4. jaguar36

    jaguar36 Active Member

    Joined:
    Apr 10, 2014
    Messages:
    1,115
    Location:
    NJ
    Won't help you now, but Tesla has applied to open a showroom and service center in Cherry Hill, NJ.
     
    • Like x 2
  5. fallen888

    fallen888 Member.. hehe, I said "member"

    Joined:
    Jul 27, 2016
    Messages:
    563
    Location:
    Philly(ish), PA
    Still, good to know.
     
  6. randygts

    randygts Member

    Joined:
    Jan 6, 2013
    Messages:
    18
    Location:
    Moorestown, NJ
    I have had two Model S going back to early 2013, when they were in Norristown. I have always found the manager, Nick, to be very helpful and customer solution focused. Maybe you need to reach out to him, let him know your concerns, and give him an opportunity to address them. (I'm assuming you haven't escalated these issues already,) You will find him very straightforward about things. Good luck.
     
  7. Minime

    Minime Member

    Joined:
    May 8, 2017
    Messages:
    6
    Location:
    Philadelphia PA
    I'm frustrated with Devon PA facility as well.

    Just picked up Model X. Infamous fit and finish issues where liftgate asymmetric, body panels don't line up; needs to go back for body shop. Speaker issues. AC fan is weak.

    On Day 2, my UMC is broken, red lights, won't charge. Wall receptacles are fine. No one will answer my email or calls. One person in service finally picked up phone in the afternoon, asked I bring it in. Devon is 1.5 hours away for me. Not convenient.

    While staff seem very pleasant and responsive when you're there, my specialist is much less responsive by emails.
    How does a vehicle which command 6 figures have such poor quality?
     

Share This Page