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service center

  1. 69KWH

    Model Y Headrest Defect (warping)

    Long story short, my driver's side headrest starting warping early last month (around 2500 miles) and got progressively worse. I put some headrest covers on it temporarily so I can drive comfortably in the meantime. I scheduled a Tesla service visit for this issue last month and it's been pushed...
  2. Transformer

    How to get my car home from the service center?

    Finally taking a road trip, my Model 3 LR broke down on the freeway outside Azalea, Oregon. Fortunately there was cellular coverage and the A/C worked. The tow truck arrived in 3 hours then took us and the car 200 miles to the Portland service center. The next morning, the service center...
  3. dcmpls

    Ordering Cardenio wheels

    Hoping to get my Model S before winter, but curious if anyone has had an experience ordering wheels from the service center. SA mentioned this can be done through the app, but I'd love to know what the price is typically compared to a wheel package from TSportline. Definitely appreciate all...
  4. I

    Aggressive Bill Collection

    Had my first mobile service on June 22nd, servicing a smelly A/C system (vehicle is 7 months old...) and diagnose a substantial rattle. After the tech completed the AC repair (needed to schedule follow up to replace entire skirt for rattle fix) I asked about payment, she stated I'd receive...
  5. M

    Service gone to crap... Suspension / brake problems

    Bought a used P85+ with ~25k miles just past 4 years ago and got the full 4 year bumper to bumper warranty with it. I've never loved a car so much. The few problems I had in the beginning were handled extremely well- most fixes happening in my work's parking lot. Fast forward a year and Tesla...
  6. orion2001

    Feedback regarding service at the Raleigh, NC Service Center in 2021

    I currently have an open model Y order, but am on the fence at the moment as I wait to see if anything happens with the Federal tax credits/rebate situation later this year. There is a chance I may just go ahead with the order anyways as my 11 year old sedan has been getting on my nerves with...
  7. Mm2021

    Tesla Heathrow Service Center Detailers Experience

    Hi everyone, So I collected my Tesla model 3 just over a week ago, took it straight to a detailers for PPF and the detailer found multiple etch marks from bird droppings and two deep scratches amongst many other paint defects that my untrained eyes failed to spot in the rain on collection day. I...
  8. I

    Tesla Store - Gilroy, CA (now open, service center coming)

    I happened to be driving on the 101 today and noticed the old Toyota dealership in Gilroy had a new sign on it. Looks like they are adding a service center and a showroom. I would estimate a couple months left of work but the parking lot is freshly sealed. It is located at 500 Automall Dr...
  9. V

    2021 Model 3/Y Heating Issues

    So, my car just got this issue. It seems to be fairly quick to diagnose (besides not actually feeling heat) since the climate screen will have the "Climate Keeper is unavailable..." message, and you won't be able to turn on Dog or Camp mode, etc. You also won't be able to use the remote climate...
  10. A

    Metal popping noises after control arm replacement

    2018 Model 3, LR dual motor. I recently went to a SC to get a control arm replaced. Shortly after the replacement, a new noise emerged. When driving up a driveway (and first pulling onto a steeper grade), a metal 'pop' sound occurs under the front floorboards. The noise can be felt, but is...
  11. A

    Loaners at Houston SC

    I got hit by a driver making an illegal turn today and the bumper, fog light, headlight, wheel well, parking sensor and some other things need to get replaced. Currently thinking about getting it done at the Houston-North Service Center but I’m worried about not having a vehicle to drive. Does...
  12. G

    Tesla error code BMS_w150 and BMS_f150

    hi guys, I state that the car is currently working perfectly. However, I usually go to check the errors reported in the notification center although they are not active. I found 2 with the codes referred to in the subject of this post. I immediately opened the ticket with Tesla to ask for...
  13. S

    Tesla 2021 SR+ Won't drive (BMS_a151 BMS_a192 BMS_a035)

    After 1.5 Months of waiting, I finally received my delivery last week on 12/28. This morning, I go to my car and get three error messages: BMS_a151, VCFRONT_a192, BMS_a035 The gear will not change to either drive or reverse even though it had 208 miles of range. I called roadside assistance...
  14. ddt3

    Service / Delivery Center - Alhambra, CA (1200 W Main St)

    New service/delivery center in Alhambra!?
  15. D

    2013 Model S DU replacement. Extra charges

    Hello, recently purchased a 2013 Model S 85. The car has a clean title and still under warranty. After purchasing I started to notice the quite common milling noise caused by a faulty drive unit. After taking it to the service center they plan on replacing the drive unit under warranty...
  16. B

    Statistical data for the graduation project.

    Good afternoon, my name is Andrey, I am from Russia. I am studying at the St. Petersburg State University of Architecture and Civil Engineering (SPbGASU) with a degree in "Operation of transport and technological machines and complexes". This year I am writing my graduation project. It is a...
  17. M

    E-mail for London-Chiswick, UK service center

    Might anyone know what the e-mail is to discuss parts ordering with the London-Chiswick, UK service center.
  18. D

    New model 3 issues

    Picked up my new model 3 LR, 3 weeks ago. Love it. And when i first looked, only some scuffs on the front bumper so no problem. Booked in for service last week. I then, before taking it in, noticed 2 panel misalignments that you can only see at a certain angle. Then 2 days before, a squeak...
  19. zone121

    Used car nightmare

    So I bought a used 2017 Tesla model S a month ago from Tesla and I have discovered some structural damage to the car that I wasn’t aware of before I bought it nor was disclosed by Tesla at the time of sale. I asked Tesla to show me a copy of the pre-sale inspection report to compare it with the...
  20. Kurt'sX

    Extended Service Plan Issues

    I could use some advice......I have a 2016 MX 90D that I purchased new. At the time, I also purchased the prepaid service plan to provide 4 years of recommended factory service. I have now taken my car for service 3 years in a row and had the prepaid service done without issue. Today, as I...
  21. DDotJ

    Tesla Service Center - Irvine

    I was browsing the Irvine permit portal and came across a new permit that mentions Tesla as the tenant. I thought it might be a Supercharger at first but upon closer inspection it looks like it might be a Service Center. The address is 2801 & 2803 Barranca Parkway, Irvine CA which is across the...
  22. Impaler

    My Service Experience

    Hi all, I took my MY LR in for its first service last week, to address a number of fit and finish issues, and to have the HomeLink install completed. I was tentative at best, given other posts regarding service, of what would be fixed and what would not be fixed, but the way I saw it, I could...
  23. E

    MCU/FSD Upgrade, 12V Battery Dying Repeatedly in 2017 Model X

    I've been scanning Google generally and TMC in particular to see whether or not I'm the only one encountering this issue. I had my MCU (AP 2.0) upgraded when I brought my MX in for the FSD computer upgrade in the middle of June. Everything went fine, my settings were even largely preserved...
  24. C

    Telsa Service Center for body repair or go somewhere else?

    My Model got a couple of scratches on top of the trunk because a garage door feel on it. While it's an eyesore, it seems to be pretty surface-level. You could see the scratches in the pics below. I was thinking of taking it to my Tesla Service Center because I need to get my HW3 upgrade anyway...
  25. M

    Service done during COVID

    So I'm taking my car in on Monday to get the HVAC system looked at (it makes a vibration when the fan speed is greater than 4). I always expected to stay in the service center until it's done. Now I'm not sure, as they sent me an email yesterday (Saturday) about touchless service (as a covid...
  26. J

    Service Center Experience Latham NY

    Hi folks, I was just thinking... What has been the experience of people who have used the service center in Latham (Albany) NY? Positives, negatives, loaners available? Anything in particular? Just curious. Jeff
  27. venezing

    Model Y Test Drive - New England

    Posted this in the regular Model Y forum, but I figured afterwards that posting it here may be more beneficial... I reached out to a Tesla Advisor and asked if there was any Model Y demo cars that were being used for test drives, and come to find out, the Tesla store in Rhode Island have 2...
  28. venezing

    Model Y Test Drive - New England

    I reached out to a Tesla Advisor and asked if there was any Model Y demo cars that were being used for test drives, and come to find out, the Tesla store in Rhode Island have 2 [Performance and AWD]! We're test driving the All Wheel Drive model. Its all contact-less, they clean/sanitize the...
  29. Diamond Hills

    Vendor Diamond Hills Collision Center

    Diamond Hills Collision Center Tesla Approved Body Shop https://www.diamondhillscollision.com/ Who We Are: Thanks for stopping by and taking a look at our thread, everyone! We're excited to become a vendor on TMC and are looking forward to interacting with the community. We are Diamond...
  30. E

    Service Center Drove Over a Nail - Wants Me To Pay

    OK, my title is a little one sided. I'll explain... I sent my car into service to check acceleration shudder and the 17 in. screen going black (refreshing) while driving. The screen issue started after update 2020.8.1. Due to the Corona Virus I have not been driving my car for the past week...
  31. A

    Schade door kapot scherm en slechte service

    Goedendag, ik ben op zoek naar mensen die, net als ik, slechte ervaringen hebben met Tesla's Service Center. Na 3 maanden ellende met het (toch wel als vitaal onderdeel aan te merken) scherm, 3 bezoeken aan het Service Center en een fikse deuk in die dure wagen, ben ik er wel klaar mee. Wat is...
  32. B

    Another great visit at the Wilmington DE SC

    I must be in a great area for service centers, first with the Devon PA center until a closer center in Wilmington DE opened in January. Had to get the 12 V battery serviced and they had me in and out within one hour with a new 12v battery under warranty. It was also impressive to find in the...
  33. C

    Tesla Service has come to Michigan!!

    Did anyone notice that in Michigan you can now make an appointment at the NEW service center in Clarkston MI?? Blew my mind! So excited i dont have to drive out of state for service!
  34. B

    Tesla service quality concern and broken communication channel [TLDR Warning]

    Once Elon states that “ "Failure is an option here. If things are not failing, you are not innovating enough." As the owner of Two Tesla cars(Model X and 3) and Tesla Solar & Battery & Home charger and early Tesla stock investor from 2012, many people recognize me as a true fan of Tesla brand...
  35. JamstationP85D

    180 Railside Rd North York/Toronto - Service only location - any reviews?

    Dropping off my P85D next week for 4 items (including water filled taillight, leaking sunroof, failed parking sensors, and airbag recall). I didnt know they had this service only location. Anyone want to set my expectations? Do they have any loaner cars? Its my first service appointment so I...
  36. J

    Costa Mesa Service Center SoCal Review

    SO DISAPPOINTED! Let me start off by saying I am a Tesla fan. I was one of the first to reserve a Model 3, I have Tesla Solar and a Powerwall, and I have accepted all the bugs and build quality issues of my Model 3 as long as Tesla is willing to fix them. Bringing my car into Tesla Service...
  37. SheriffMoose

    What should I expect from the Tesla Service Center?

    First, apologies if this is the wrong location to post this - I didn't see a location specific to Tesla service. Alright! So I took delivery of my new Model 3 SR+ on December 15th of last year. As much as I love the car, I have noticed a number of fit and finish issues. Some of them are minor...
  38. S

    Camera Issue

    Hello all, first time poster but a long time reader. I purchased a Model 3 on 12/31/19 from Atlanta and was driving it home (330 miles away). As soon as the auto-pilot cameras initialized after 20+ miles I got a message saying auto-pilot can now be used, then immediately an error saying "right...
  39. Wick

    Not enough sales pressure?

    I accompanied my friend to a Tesla service center where he ordered his Model 3 with the help of a very kind and well-informed sales person. She helped with all the documentation, drivers license image, and all of that. What she did not do was inform him that his car would not have homelink, a...
  40. R

    Problem with online order: deadlocked with no ETA

    Hi everyone, We are a Tesla Family. I own a Model X P100DL, my wife has a S P85D, and my 6 year old has the RadioFlyer... We are happy to be big supporters of the company. But there are still simple things where Tesla falls short and that can be mildly infuriating. I ordered a winter...
  41. H

    How to get Tesla's attention

    There seem to be a lot of threads on the club forums about really bad support from the Tesla service centers. Despite what sounds like a lot of people (including me) having a terrible time getting basic support from the Tesla service centers, this doesn't seem to be improving. Is Tesla not...
  42. H

    7k miles. New motor put in and now need gear box fluid service. Anyone had similar experiences?

    Some details about my car: 4 months old 7.4k miles Model 3 Performance motor (un-bundled) Daily commute 80 miles Last week at work my car experienced power failure, followed by a message stating that: Vehicle may shut down unexpectedly 12v power reduced, vehicle needs service After calling...
  43. M

    Accused of cracking my panoramic sunroof within less than 24 hours of ownership.

    Accused of cracking my panoramic sunroof within less than 24 hours of ownership. I had largely forgiven and ignored Tesla’s less than adequate customer service, because I was keen to get my hands on my new car. My experience today though, cannot be ignored. I collected my Model 3 AWD...
  44. CMc1

    UK Model 3 gone tits

    Extended steering wheel using left scroll wheel and it continued to extend to max, with no input. Had to use driver profile switch to make it retract in. Scroll wheel became unresponsive. Followed by these error messages appearing when selecting drive. Tesla support rebooted car remotely...
  45. MediumFidelity

    Hard to Connect Charger After Replacing Charge Port Pin Deadfronts

    I had my 2018 LR Model 3 in to a Tesla service center to get the tires rotated, and to give it a once over. While it was in, they replaced the charge port pin deadfronts as part of SB-18-44-010. SB-18-44-010 details here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10154509-9999.pdf Now when I...
  46. P

    Tesla appointment for battery health concerns mysteriously disappeared

    I have had my M3 SR+ for over 4 months now and drove for about 7k miles. The specified range for this car is 240 miles. My regular charging limit is set to 80%. The Miles range on top left of the Dashboard is now consistently 182-183 miles when charging completes. I believed that range number...
  47. M3BlueGeorgia

    Quick service from Marietta SC

    About 3 weeks ago, some idiot drove into the back of my car when I was stopped at a traffic light. Fortunately he had insurance and the police ticketed him. Dropped my car off this morning at the Marietta, GA Service Center to get the rear fascia replaced, and the car inspected for hidden...
  48. djroberts

    Understanding status from service center

    My car is in service and I was curious what the status is. The Tesla support number said I can check the status with the app but the app just says "Car is in service". Do I just wait for a text? What should I expect?
  49. T

    Paint damaged at Tesla but they are refusing to fix

    I bought a Model 3 around 2 months ago. It has been in shop 80% of the time. After getting my door repaired I noticed some major scratches under the door. However, Tesla Burlingame was unwilling to repair it since they repainted the door before. I talked with another service center and they said...
  50. J

    Tesla Model 3 Service Issues

    Model 3 Standard Range Plus Service Issues: a somewhat reasonable rant. Please read to the end. This is long, here is a summary: I just barely missed out on free supercharging miles, I missed out on white (which is a paint I wanted but couldn’t muster up my wallet for. This is a stupid remark...

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