Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.

service center

  1. S

    North Hollywood Service Center opening in former Kmart space

    Saw this on Reddit but I don't think it was posted here yet. Just passed by today and the barbed wire fence is still up but they have some Tesla banners up on the front. This is a massive space so it might be a while before it opens. Not too long ago they were using this as a storage space of...
  2. C

    New Tesla Service Center - Batavia, IL

    City of Batavia, IL has scheduled a public hearing on 12/6 for a proposed redevelopment of the old Sam's Club property located at 501 N Randall Road. Hearing will cover "changes to Batavia Zoning Code to allow a Self Storage warehouse facility and Electric Automobile Vehicle Dealer"...
  3. ChooseFreedom

    Service Center Options

    Hey gang, Looking for help choosing a service center. The 2 SC's that are <2hrs from me are Louisville, KY and Cincinnati, OH. Has anyone used either/both and would you recommend it? I have a GTW_w026 service alert, which seems to be related to the battery coolant heater? I'm also probably...
  4. T

    Service Center - Indianapolis Southside (Emerson)

    There are a few posts in unrelated threads. However, no full thread regarding the new Indianapolis Service Center/Showroom being built on the south side of Indianapolis. This new center will be located at 5290 Claybrooke Commons Dr and recently broke ground. (Some articles list this at 5260 -...
  5. I

    Suspension Question: 2014 P85+ creaking/rattling

    Took my non-AP1 2014 P85+ in to get a creak/rattle in the front-right wheel well that's gotten progressively worse looked at. Have read a bunch about suspension issues & recalls with these gen1 MS's, had my fingers crossed it would be less than $1K. But I got a quote for $1,557 with SC saying...
  6. D

    Tesla Service Opinions

    Just got a model 3 and had some issues. I took it to a service center and had a pretty big discrepancy with management and they declined to escalate my situation above that location. Dont understand why they are allowed to chose where my complaint escalates to when i am the customer. Very...
  7. U

    Tire failure after service center visit

    Warranty was expiring on my 2019 3P so took it in for an inspection to the service center in West LA. Told everything was fine, charged me $250 for the privilege. ~2 months and maybe 500 miles later, I get a flat tire. When I get the wheel off, this is what I'm greeted with! I can't...
  8. F

    "Unable to charge - Service is required" -- 1st service visit didn't fix it. Any ideas?

    I took delivery of my 2023 MS LR last month, and it was sent out to fix issues found on the delivery. Most of them are paint issues, and the service center was able to fix them, though it took them 2 weeks. Right at the time I think my car is perfect and am ready to enjoy it, it threw an error...
  9. C

    South Austin Service Experience

    I'm sure versions of this story have been posted here before but felt I needed to share my frustrating experience at Tesla South Austin, especially since it was not my first bad experience with Tesla service. I needed to schedule service for a punctured tire and during the tire service my front...
  10. R

    Can someone help me identify this leak?

    I have a 2023 model 3 that I picked up last Thursday. Today, I was sitting in my driveway playing around on the display and performed a software update. After about 30 minutes I got out of the vehicle and noticed a leak coming from under the vehicle on the rear left side. I sent a picture to...
  11. D

    My 2023 MY driver window snags near the top and reverses as a percussion

    Hello. I hope somebody can help me. I have a one month old model Y (2023) and the front driver side window won’t auto close because it snags near the top. It seems that the door is slightly over closing and is putting pressure near that spot. if I pull and hold the window up button, I can...
  12. D

    What to expect? Service thru Tesla app.

    First time requesting service thru the app due to an issue within a week of ownership: Advice: BMS_w035 - battery coolant heater? Causing other alert codes too. I made the appointment on 4/3/23 for service on 4/10/23. It's almost 3 days now and I haven't heard anything yet; is this normal? I...
  13. John Lim

    Why did Tesla Service Touch My Perfectly Fine Panels and Make it Worse // Best Service Center in Bay Area Recs?

    Hi folks, recently I had my model Y passenger side rear door adjusted at a Tesla Service Center. It was raining a lot on that day, so I couldn't really look at the results too closely. However, when I got home in my garage, I noticed that now I have weird panel gaps near the trunk that was not...
  14. M

    Warminster, PA Service Center

    Tesla is coming to Warminster, PA! After hearing about it from coworkers and seeing some articles about it online, a Service Center was approved for the vacant building at 700 York Road in Warminster across from Perkins. I work just down the street and while on my way home yesterday evening, I...
  15. Mikecm1

    Service Center coming to Encinitas. Anyone have more information?

    Wife and I stopped by the BMW dealership off El Camino Real at 1302 Encinitas Blvd and it was under construction. The sales rep we were talking to said that Tesla was in the middle of renovating it since they’re turning it into a service center and they’re moving their BMW location to Carlsbad...
  16. terraform

    Does Service Center perform any courtesy perks?

    Taking my Y in for service and wondering if they do things like top off windshield fluid, vacuum interior, wash the car, charge the battery? Any of those? I know for my old ice car they would do a lot of these as a courtesy.
  17. terraform

    Woke up this morning to find my rear windshield spontaneously shattered!

    Not sure when exactly it happened, some time between 11pm and 7am. It was 33-deg F outside and I had turned on the defrost at around 6:45am, where my Long range MY was parked. As you can see, there is ice from the previous days snow storm (not sure if it’s related to the breakage). You’ll also...
  18. gh1953-X18

    Alignment - no report of pre & post setting, now excessive tire wear

    Last September at a Tesla SC I had 4 new tires installed and an alignment on my 2018 Model X. Removed tires had approximately 42,000 miles on them, car’s 2nd set of tires with 92,000 miles on car at time of service, and were showing excess wear on the inside of both front tires. Service took...
  19. B

    VCFRONT_a180 Electrical system power reduced

    2022 Model 3 Long Range (less than 4,000 miles) got bricked last week after supercharging. It's currently at the service center, but they've been "diagnosing" for a week now and they can't figure out what's wrong. Here is my perspective leading up to the error, bricking, and eventual tow to...
  20. Z

    Taken 2021 Model Y in to service center 4 times in last month for "Powertrain needs servicing,", still unresolved - Anyone on the other side of this?

    Started with DIR_a149 error, and limited speed to anywhere from 71-50 mph. The first time we took it in, the service center said they found the problem and it was a sensor. Fair enough. Same message popped up a day later. The next two times they replaced the oil pump in the rear motor. The...
  21. B

    service center covered dash cam

    Several months after my Tesla had been in service, I went to look at dash cam footage of a recent incident, only to find that there was tape on the dash cam blocking its view. On previous visits to the service center, they can disconnect the power from the dash cam. So I checked that, and it...
  22. R

    Tesla Service in Australia - getting nowhere

    2022 Model 3 RWD v2022.40.4 Wanted to share my experience with the Tesla Service offering here in Sydney and get some thoughts too, as I'm not getting anywhere with Tesla and after half a year of cancelled appointments and no communication, I felt I needed to say something. In June of this...
  23. ThisIsTrue

    Recall Service Resulted in 45,000 miles lost from odometer!

    Jack, the Tesla mobile ranger who comes to the house to do misc. service, highly recommended that I take our 2016 (HW v1) Model S in for the 8GB eMMC Recall as we had been having trouble with the screens going blank (but thankfully always recovered after awhile). It was something he can’t do on...
  24. B

    looking for roadster-qualified tech in SF North Bay

    I am in the Napa Valley north of SF and have been trying to find the closest service center that can do maintenance on my Roadster. I am not having much luck getting anyone from Tesla to answer that question. Does anyone here know? Thanks!
  25. M

    Supercharger - Salem, OR - SE. Mission St. (LIVE Jun 2023, 12 V3 stalls)

    Tesla's Find Us map has recently updated to show a new target opening date and location in Salem, in addition to the existing station there. Any leads on this one?
  26. B

    2021 Model S (LR) - Real world driving range

    I recently purchased a 2021 (refreshed model) model s LR, tempest wheels. the vehicle is rated at 405 miles, but i cannot get anywhere close to that range. At best i am squeezing 60% of the range ( IE. charged to 324 miles(80%), driven down to 81 miles (20%) = in theory i should of driven...
  27. theganjaguru

    Tesla Needs to Up Their Service Game - Dismal Experience with HVAC Failure On My Y

    Let me start by saying that the people at the service center were very nice. That being said, the rest of my experience totally sucked. AC broke on 07/02. System would no longer blow hot and cold air. The next available appointment was on 07/14, almost two weeks out. Brought the car in for...
  28. D

    Refreshed Model X Plaid 2022 - Service Centre Fiasco

    So my 2022 MX Plaid was supposed to be picked up from the Santa Clara service center for some paint correction and panel gaps fix and I get a call from my rep saying that the service technician deployed the side and door airbags when fixing the "Right Rear Saftey Restraint System Fault". And now...
  29. H

    Tesla asking $300 for a repair estimate (ran over road debris)

    A few nights ago someone dropped a full tire (no wheel) on the US-101 SB and I ran over it with the left-hand side of my car at around 65. The car continues to drive fine with only rips in the aeroshield and no real observable other damage (knock-on-wood), including brief looking-over the...
  30. K

    Model S Service Experience

    I wanted start a discussion about service experience with S owners. I have a Model S Plaid that I received towards the end of last year and my service experience has been abysmal at best. I’ve had issues noted from delivery day, (scheduled appointment in November) that still haven’t been...
  31. S

    Motor drive fail, Battery failx2

    I have Model X, 2019. Bought new on 31 Dec-2018. 45000 miles today. In Oct 2021 - battery unit died. Tesla relaced. 100% charge was at 296 miles went down to 258 miles. In January 23- 2022- car suddenly stoped on main street when taking turn. Messege poped up unable to drive. In a split...
  32. J

    Battery + coolant

    Hi everyone, I hope I can get some help or suggestions. Few days ago I drove over something at the freeway and immediately got notification for low coolant and schedule service. I looked under the car and saw some leaking. I schedule service for first availability and brought the car over. (I...
  33. brico84

    Out of warranty motor noise - advice needed

    I have a 2017 RWD S75 and recently noticed there is a fairly loud whirring noise when driving the car at low speed. Whether this is 2pmh or 20mph, it is there until about 25mph. I never noticed it until recently. That could be because it just started happening recently, or because I usually...
  34. N

    2022 Model Y - car broke down under 1000 miles

    Hi Everyone, I just wanted to share my experience owning a 2022 Model Y Performance. It has been extremely disappointing to say the least. After driving about 600 miles, my car broke down completely at a super charger and has been in the service center for over 20 days now. Here's the timeline...
  35. T

    Service Center - Bedford NH

    I decided to search through Bedford NH Planning Board meeting minutes to see if any superchargers were planned, instead I found a proposal for an electric vehicle dealership for which an NDA is signed. It seems like a supercharger is possible, but they could just be referencing charging for...
  36. G

    Clicking/clunking from the rear of the vehicle

    My Jan 2021 MY LR has been at the Tesla service center since Thursday as they try to diagnose a noise from the rear end. Under acceleration, braking, and cornering (so pretty much any time it’s not standing still) there is a loud clicking sound that emanates from the rear end. The first...
  37. H

    Horrible service experience in Las Vegas

    Got my model y in June of 2020. With the pandemic I was unable to get some repairs done because when I took it in for service there was no one at the Las Vegas service center to talk to so I didn’t even know when the car would be repaired. Finally got an appointment on this Sept 25 to have the...
  38. A

    Overnight Fire at Gruber Motors in Arizona

    Tesla family and friends, I have some sad news to report about our friends at Gruber motors in Phoenix. I was scheduled to pick up my car there today after it had been in for service. I received an email message from Gruber early in the morning that unfortunately they had had a fire at their...
  39. F

    Oddities After Service Center (TPMS and AC malfunctioning)

    Hey all- Running into a few strange issues with my MYLR. I took it to the local Service Center on Thursday to get my shattered windshield replaced. Ever since I picked up the car on that afternoon, I've noticed some strange issue. My TPMS continuously says my front right tire is low. I check...
  40. moodel_tree

    Wrong Service Repair Solution?

    So, not sure if this is a 'common' Tesla thing, but when I collected my Model 3 last week the SA helped me log paint issues (chips & scratches) that needed to be fixed with the service option in the app. Now the unusual part is that Tesla have just quoted the repair (under warranty, so £0) and...
  41. B

    Supercharger - Rogers, MN

    Looks like a possible Supercharger in Rogers, MN: https://mn.itic.occinc.com/mnrecApp/ticketSearchAndStatusView.jsp?enc=7VvQBD%2F6dpwl42y%2FNXeVeUUzCxwNkJZQkI6DXJknk3PWcgdA9NB3i0gcMAMSzpI5 @Chuq @MarcoRP
  42. 6

    Model Y Headrest Defect (warping)

    Long story short, my driver's side headrest starting warping early last month (around 2500 miles) and got progressively worse. I put some headrest covers on it temporarily so I can drive comfortably in the meantime. I scheduled a Tesla service visit for this issue last month and it's been pushed...
  43. Transformer

    How to get my car home from the service center?

    Finally taking a road trip, my Model 3 LR broke down on the freeway outside Azalea, Oregon. Fortunately there was cellular coverage and the A/C worked. The tow truck arrived in 3 hours then took us and the car 200 miles to the Portland service center. The next morning, the service center...
  44. dcmpls

    Ordering Cardenio wheels

    Hoping to get my Model S before winter, but curious if anyone has had an experience ordering wheels from the service center. SA mentioned this can be done through the app, but I'd love to know what the price is typically compared to a wheel package from TSportline. Definitely appreciate all...
  45. I

    Aggressive Bill Collection

    Had my first mobile service on June 22nd, servicing a smelly A/C system (vehicle is 7 months old...) and diagnose a substantial rattle. After the tech completed the AC repair (needed to schedule follow up to replace entire skirt for rattle fix) I asked about payment, she stated I'd receive...
  46. M

    Service gone to crap... Suspension / brake problems

    Bought a used P85+ with ~25k miles just past 4 years ago and got the full 4 year bumper to bumper warranty with it. I've never loved a car so much. The few problems I had in the beginning were handled extremely well- most fixes happening in my work's parking lot. Fast forward a year and Tesla...
  47. orion2001

    Feedback regarding service at the Raleigh, NC Service Center in 2021

    I currently have an open model Y order, but am on the fence at the moment as I wait to see if anything happens with the Federal tax credits/rebate situation later this year. There is a chance I may just go ahead with the order anyways as my 11 year old sedan has been getting on my nerves with...
  48. Mm2021

    Tesla Heathrow Service Center Detailers Experience

    Hi everyone, So I collected my Tesla model 3 just over a week ago, took it straight to a detailers for PPF and the detailer found multiple etch marks from bird droppings and two deep scratches amongst many other paint defects that my untrained eyes failed to spot in the rain on collection day. I...
  49. I

    Tesla Store - Gilroy, CA (now open, service center coming)

    I happened to be driving on the 101 today and noticed the old Toyota dealership in Gilroy had a new sign on it. Looks like they are adding a service center and a showroom. I would estimate a couple months left of work but the parking lot is freshly sealed. It is located at 500 Automall Dr...
  50. Teedub21

    EV sales service center coming to Vancouver WA.

    Anyone see this? Possible Tesla sales service center coming to Vancouver. Electric vehicle service center coming to Vancouver