ThomasD
Active Member
The only way Tesla will improve service is when it starts affecting car sales.
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I agree. Having the same problem now. Tesla Svc has managed to create more problems on my Model S. At this stage I am escalating my complaints to Upper Management. Sigh...We shall see.Ugh. My first Tesla Model S was purchased in 2013 and the service was beyond great. Fast forward to now and my 2nd Tesla 2016 P100D MS where we see continually failing service with horrid processes. Right now my car is back in service with the "we don't know when we can get parts" response. Getting used to garbage like that from Tesla. What I find increasingly weird is the "only talk to us through the app" nonsense. So I do that. HOWEVER, when I ask questions that THEY do not want a written record of their response....THEY call ME. At one point I brought that up when the "app" said my car would be ready at "4 pm today"...but was not. NOW they want to deal on the phone telling me a mechanic, wait, excuse me, a "technician" was supposed to call me. What about the app documenting the progress. They mumble again that someone was "suppose to call me".
Every time I think the service cannot get any worse, they surprise me with new lows.
I am escalating my complaints to Upper Management.
The only way Tesla will improve service is when it starts affecting car sales.
I agree. Having the same problem now. Tesla Svc has managed to create more problems on my Model S. At this stage I am escalating my complaints to Upper Management. Sigh...We shall see.
To speak to the regional manager, you may request the contact information from the service center. They are REQUIRED to give it to you! They can be fired if they do not. They usually, will, however, try and tip toe around and not provide that information. Be persistent!
I did and the others I know that asked for our regional did, and very quickly too. Unfortunately due to NDA's, I can't give details.Interesting that you think even if they provide the info that you'd actually get a response from the regional.
I did and the others I know that asked for our regional did, and very quickly too. Unfortunately due to NDA's, I can't give details.
How do you do that these days?
Yes, you can actually make a formal complaint to the "Complaints and Concerns Department. My complaint went to a Regional Manager.What does that mean? Are you actually allowed to speak to someone of importance on the phone or in person? Just how high up? From what I could tell when I had my Tesla's, all escalations needed to be directed to a judge in small claims court.
Sounds like you've been there too. I received a response from Regional within the hour of escalating. But I must say, I will never buy another Tesla with the Service being what it is now. Not worth my time nor efforts.I did and the others I know that asked for our regional did, and very quickly too. Unfortunately due to NDA's, I can't give details.
TRUTH!The only way Tesla will improve service is when it starts affecting car sales.
While I wouldn't recommend posting the contact info publicly, as then they will get inundated with every little complaint possible, what is the first name of your areas regional? I'm curious if it's the same as the Midwest (if the one I dealt with is even still the Regional here). Midwest was Scott.Sounds like you've been there too. I received a response from Regional within the hour of escalating. But I must say, I will never buy another Tesla with the Service being what it is now. Not worth my time nor efforts.