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Definitely I would be frustrated too. I had three very minor issues and took my 3 in last Friday. They took care of it within an hour. Customer Service was great! I love this car.
If I got this kind of attitude from a customer, I'd put his problems on the back burner. Just saying.My brand new Model 3 has been in service center for a total of 4 weeks out of the 6 weeks of ownership.
I even dislike these forums and feel pre-planted Tesla proponents sideline and muddy genuine issues of customers who actually paid for the vehicles.
I went for a checkup of few minor but definitive issues with the build quality of Model 3. The glass roof comes misaligned, the doors come misaligned measurably. I don't know by how much because Tesla service won't share that information no matter how I asked (WTF is that.. I paid for this?).
These are small things. So small, I guess Kia came with such issues in 1999..Then, wonder what the heck Tesla found wrong to keep the car?!
There is no reply to emails, nobody picks up the phone, they put me on hold when they do pickup and so on. I know Tesla was sued by an existing customer for just this in 2016 - I think Alein Twain or someone; not sure.
I even drove to service center. I was not given any info neither my car back. Staff just said we are waiting for engineering to respond on some issues and open question. No clarity, no alternatives. The loaner I have is a 78,000 miles driven Model S with scratches allover, and it SMELLS when I turn fan on.
Now I know what F grade service feels like. The alphabet gives out just enough about Tesla.
The technicians themselves advised fixing, which is why I kept the car there.
If I got this kind of attitude from a customer, I'd put his problems on the back burner. Just saying.
You've got a free car while they're messing around with yours. It's a freakin' Model S, apparently way above your pay grade. Enjoy it. You might want to start complaining when you actually have a problem, like a problem that they claim is fixed that really isn't.
You haven't even approached the gates of "service hell" from your description.
Yeah, free driving is a pretty cool benefit. If I were in that position, I'd bring in the Model S I was driving and say that since it has been a while I'd like a Model X to try. I mean, it beats being miserable and whining about it. I'm not seeing the misery of the situation, the "service hell". It seems pretty benign to me.4 weeks for repairs out of the 6 weeks he has owned the car and you don't think he should be upset? Sh!t, I would love to have you as a customer.
If you look at some of his original posts, you'll have better context for replies like the one from @Bet TSLA. No excuse for not getting better communication from Tesla, but I think most of us have learned that treating others with respect usually works best at getting resolution. I can see a service tech avoiding what seems to be confrontational conversations. Again, not right ... but understandable.4 weeks for repairs out of the 6 weeks he has owned the car and you don't think he should be upset? Sh!t, I would love to have you as a customer.
If you look at some of his original posts, you'll have better context for replies like the one from @Bet TSLA. No excuse for not getting better communication from Tesla, but I think most of us have learned that treating others with respect usually works best at getting resolution. I can see a service tech avoiding what seems to be confrontational conversations. Again, not right ... but understandable.
As far as people talking about lemon law - Doesn't it have to be because of mechanical problems? I've never had to lemon law something, so have nothing more than passing knowledge about that.
For context/reference what VIN number is this?My brand new Model 3 has been in service center for a total of 4 weeks out of the 6 weeks of ownership.
I even dislike these forums and feel pre-planted Tesla proponents sideline and muddy genuine issues of customers who actually paid for the vehicles.
I went for a checkup of few minor but definitive issues with the build quality of Model 3. The glass roof comes misaligned, the doors come misaligned measurably. I don't know by how much because Tesla service won't share that information no matter how I asked (WTF is that.. I paid for this?).
These are small things. So small, I guess Kia came with such issues in 1999..Then, wonder what the heck Tesla found wrong to keep the car?!
There is no reply to emails, nobody picks up the phone, they put me on hold when they do pickup and so on. I know Tesla was sued by an existing customer for just this in 2016 - I think Alein Twain or someone; not sure.
I even drove to service center. I was not given any info neither my car back. Staff just said we are waiting for engineering to respond on some issues and open question. No clarity, no alternatives. The loaner I have is a 78,000 miles driven Model S with scratches allover, and it SMELLS when I turn fan on.
Now I know what F grade service feels like. The alphabet gives out just enough about Tesla.
The technicians themselves advised fixing, which is why I kept the car there.
Buena Park, CA. I saw plenty of Tesla reps in the office and I recall thinking, do they really need that many agents. They were mostly young and very eager to help out. I could see that your issues are mainly due to them waiting for parts.Wow. Which blessed service center is this?
I am glad to hear that.
In CA, the time/repair attempts required to meet the presumption of the car being a "lemon" depend on the specific problem/s. Any combination of problems that result in the car being out of service for 30 or more days is sufficient for the presumption, but more serious problems like failing brakes only require 2 unsuccessful repair attempts.If you look at some of his original posts, you'll have better context for replies like the one from @Bet TSLAAs far as people talking about lemon law - Doesn't it have to be because of mechanical problems? I've never had to lemon law something, so have nothing more than passing knowledge about that.
+1.4 weeks for repairs out of the 6 weeks he has owned the car and you don't think he should be upset? Sh!t, I would love to have you as a customer.
My guess? Availability. While he is on the west coast where there are more to go around, I suspect the influx of 3s and these extended repairs for new deliveries is causing an S rental shortage. It certainly is in the Vegas area where all they could offer was an ICE.What I would recommend OP is to ask for a better loaner. I don’t see why they would not accommodate that request. Just explain them that you have been waiting for your car for a long time and you d like to get a better loaner. I think it’s totally fair to ask..
My brand new Model 3 has been in service center for a total of 4 weeks out of the 6 weeks of ownership.
I even dislike these forums and feel pre-planted Tesla proponents sideline and muddy genuine issues of customers who actually paid for the vehicles.
I went for a checkup of few minor but definitive issues with the build quality of Model 3. The glass roof comes misaligned, the doors come misaligned measurably. I don't know by how much because Tesla service won't share that information no matter how I asked (WTF is that.. I paid for this?).
These are small things. So small, I guess Kia came with such issues in 1999..Then, wonder what the heck Tesla found wrong to keep the car?!
There is no reply to emails, nobody picks up the phone, they put me on hold when they do pickup and so on. I know Tesla was sued by an existing customer for just this in 2016 - I think Alein Twain or someone; not sure.
I even drove to service center. I was not given any info neither my car back. Staff just said we are waiting for engineering to respond on some issues and open question. No clarity, no alternatives. The loaner I have is a 78,000 miles driven Model S with scratches allover, and it SMELLS when I turn fan on.
Now I know what F grade service feels like. The alphabet gives out just enough about Tesla.
The technicians themselves advised fixing, which is why I kept the car there.
And would you accept an ICE? I'd be surprised if S are widely available in Pittsburgh since they are of limited availablity in Vegas. Mine is in for a paint chip and some panel misalignment (along with scratches and detaching weather stripping) as well. Maybe the paint chip was a blessing so that they can get that panel misalignment complaint out of the way pronto. If my 82-year-old father caught it and brought it to my attention before I even had the chance to look (with myasthenia gravis, cataracts, etc.), I would qualify that as real enough. For a $60k vehicle, I'm gonna' say hell yes.I actually wouldn't mind having my new 3 in for a minor service issue for 2 or 3 weeks. I'm working on a data center project for a few weeks, and it's 53 miles one way to drive there, so I'd much rather pile up the miles on a Model S loaner than my brand new car!
You do. I had a loaner S for 5 days earlier this month... I put like 400 miles all on free supercharging.Totally random question - if you get a loaner S, do you get free supercharging?