Long time reader here and looking for advice on some damage done on my one month old Model 3
Went in last Thursday to get Homelink installed at a service center, and dropped it off in the morning. When i picked up the car at 5, i noticed there were deep and noticeable scratches on my rear right quarter panel. Took pictures of them while on premises of Tesla, and also reported them to my service adviser who said that they take video at check-in of all cars and would review.
20 minutes passed and service adviser said that it will take longer than expected and that i should get a call back the following day (Friday)
Friday comes and the adviser calls and said that they are still working on it and that they will provide still images instead of video due to the size of the videos
At noon Don the Service Manager calls me and said that he escalated the issue to IT to retrieve the check in images. He then went on a schpeal about the trustworthiness of his service staff and that "mistakes happen but they will own up to mistakes if made"
At 2pm Don calls and states that the video/images are NOT recoverable due to his words "an iPad update that IT told us about on the 22nd." i reminded him that this happened on the 24th. No change in answer. He also stated that i should file a claim with my insurance as they decline any responsibility
The deductible doesn't bother me. The scratches doesent bother me. The fact that the checkin process is selective and one sided, is worrisome. Now ive learned to take my own videos, like a rental car.
TLDR ; I paid 300 dollar, and got homelink, scratches, and an insurance claim out of it.
Went in last Thursday to get Homelink installed at a service center, and dropped it off in the morning. When i picked up the car at 5, i noticed there were deep and noticeable scratches on my rear right quarter panel. Took pictures of them while on premises of Tesla, and also reported them to my service adviser who said that they take video at check-in of all cars and would review.
20 minutes passed and service adviser said that it will take longer than expected and that i should get a call back the following day (Friday)
Friday comes and the adviser calls and said that they are still working on it and that they will provide still images instead of video due to the size of the videos
At noon Don the Service Manager calls me and said that he escalated the issue to IT to retrieve the check in images. He then went on a schpeal about the trustworthiness of his service staff and that "mistakes happen but they will own up to mistakes if made"
At 2pm Don calls and states that the video/images are NOT recoverable due to his words "an iPad update that IT told us about on the 22nd." i reminded him that this happened on the 24th. No change in answer. He also stated that i should file a claim with my insurance as they decline any responsibility
The deductible doesn't bother me. The scratches doesent bother me. The fact that the checkin process is selective and one sided, is worrisome. Now ive learned to take my own videos, like a rental car.
TLDR ; I paid 300 dollar, and got homelink, scratches, and an insurance claim out of it.