X Fan
Active Member
If you want to find people having terrible customer service and long wait times for their Tesla troubles, there are a dime a dozen on youtube. TFL make weekly episode about how Tesla's service sucks and ridiculous. You also find it over reddit too, and 20% of the conference call was about service. So I don't know what kind of secret problem you stumbled upon that no one else knows about.
FWIW: in the social media age coupled with profile of Tesla buyer & the amount of delivered vehicles in play, it’s inevitable that there will be postings of “bad” service.
My experience in working with both the Charlotte, NC and Naples/Ft Lauderdale mobile/center service units has been extremely positive. I’ve never had a bad call!
However, my key concern is that the communication link to the service center is now too kludgy and I don’t think Elon/his team fully recognize the customer base’s frustration with the new process.
btw: This frustration will ultimately impact share price.
Btw2: I hope Elon is not playing to Wall St. by slowing down Capex and moving out delivery dates for upcoming products. They now have sufficient cash & I’d prefer product development to be accelerated and money appropriated to both vehicles and Self-driving application.