Hey folks,
Very disappointed with my first Tesla service experience so far. Brought the car in for a few things I noticed, and was told there would be a $195 diagnostic charge for EACH item if it's not covered under warranty:
Then when they actually start working on the car, I get a text saying that the display is not covered by the PreOwned warranty (I bought my '14 S used from Tesla last month) and would be $1890+tax...in addition, they say that "We have also confirmed the clicking noise which required the rear axle splines to be lubricated and torqued which is also considered maintenance which has been address within the diagnosis fee you have authorized and insulated the cubby to minimize interference from your iPhone which is also addressed within the diagnosis fee you have authorized."
...what the **** do they think the warranty covers then? I checked the warranty and list of maintenance items on Tesla's site, and nowhere does it mention lubricating axles as a maintenance item. Once I pushed back with Tesla, they didn't respond, then came back saying they replaced the dash LCD and covered everything else under warranty, but are still trying to charge a $195 diagnostic fee.
This just reeks of shady used car dealer behavior, with they trying to charge for everything then quickly backing off a bit as soon as I push back. I get that Tesla is focusing more on profitability now, but this seems super unprofessional and disingenuous. Is this what I should expect from service? Please reply if you've gotten the axle lubrication covered under warranty, esp. with no hassle.
Very disappointed with my first Tesla service experience so far. Brought the car in for a few things I noticed, and was told there would be a $195 diagnostic charge for EACH item if it's not covered under warranty:
- No window washer fluid comes out but container is full
- Missing fasteners in wheel well, frunk, etc.
- Bubbling visible in dash LCD
- Hear interference from speakers when iPhone placed in cubby slot under MCU
- Sometimes hear motor clunk when shifting from R to D and vice versa
Then when they actually start working on the car, I get a text saying that the display is not covered by the PreOwned warranty (I bought my '14 S used from Tesla last month) and would be $1890+tax...in addition, they say that "We have also confirmed the clicking noise which required the rear axle splines to be lubricated and torqued which is also considered maintenance which has been address within the diagnosis fee you have authorized and insulated the cubby to minimize interference from your iPhone which is also addressed within the diagnosis fee you have authorized."
...what the **** do they think the warranty covers then? I checked the warranty and list of maintenance items on Tesla's site, and nowhere does it mention lubricating axles as a maintenance item. Once I pushed back with Tesla, they didn't respond, then came back saying they replaced the dash LCD and covered everything else under warranty, but are still trying to charge a $195 diagnostic fee.
This just reeks of shady used car dealer behavior, with they trying to charge for everything then quickly backing off a bit as soon as I push back. I get that Tesla is focusing more on profitability now, but this seems super unprofessional and disingenuous. Is this what I should expect from service? Please reply if you've gotten the axle lubrication covered under warranty, esp. with no hassle.