Tesla. Won't repair glass anymore.

[contaygious]

I had an appointment to fix a crack in sunroof. Tesla canceled it and a shady glass third party guy calls me saying he charges 500 for labor and 2k for glass. He says he won't work with any insurance companies so I have to go out of pocket. Tesla sf refuses to take my car. saying they have no room anymore for cars. What is going on? I have been taking my s to the dealer since the year it was released and no problems, but now I can't even take my new model 3 for a repair?

 

[commasign]

At least in NorCal, you're supposed to call Safelite directly. They have the contract for glass replacements now. Mine was $830 out of pocket for windshield and labor, done at my home. Dunno about glass roof though.

 

[woodisgood]

Weird. So Tesla gave your information to a third party, and a shady third-party at that? Wonder if someone's working a side hustle out of Tesla SF.

 

[Big Earl]

At least in NorCal, you're supposed to call Safelite directly. They have the contract for windshield replacements now. Mine was $830 out of pocket for windshield and labor, done at my home.

I’m going through this process at the moment too. Rear roof glass replacement is $811 through Safelite. The process has been very easy so far... just waiting on the glass from Tesla.

 

[fajitamondays]

For those of you going through the process, were your cracks self-induced, or mfg defect (E.g. stress crack)? If the latter, are you getting push back from your local SC when trying to claim warranty? I'm about to take mine in for a growing stress crack on my rear roof next week.

 

[dmark1021]

I’m going through this process at the moment too. Rear roof glass replacement is $811 through Safelite. The process has been very easy so far... just waiting on the glass from Tesla.

Is it a stress crack?
Is it covered by the warranty?

 

[contaygious]

So I should call satellite? I'm going to the tesla tomorrow and not leaving til they work this out.

Mine was a rock that hit the glass. My deductible is only 100 so I want to use insurance obviously.
Thx!

 

[commasign]

Tesla doesn’t work on glass anymore. Really no point bringing your car to the service center unless you have other items needing service.

 

[Matt L]

So I should call satellite? I'm going to the tesla tomorrow and not leaving til they work this out.

Mine was a rock that hit the glass. My deductible is only 100 so I want to use insurance obviously.
Thx!

Yes

 

[contaygious]

I checked online and satalite doesn't come to houses in sf or fix rear glass for model 3 according to online scheduler... The only option is fix a small chip on windshield

Tesla could at least give me options and not send a 2500 quote my way from a rando

 

[Garlan Garner]

Tesla doesn’t work on glass anymore. Really no point bringing your car to the service center unless you have other items needing service.

That statement is just not true.

You should have said this.

Tesla doesn’t work on glass "at the service center I visit" anymore.

They replace glass here in Chicago.

 

[banned-66611]

Are these prices for glass typical in the US or is the Model 3 pano roof pushing it up?

For comparison in the UK insurance usually covers glass with a ~$100 deductible. It might start to change though because many cars now how sensor clusters mounted on the windscreen, which need calibration after the glass is replaced.

 

[TyH2009]

I’m waiting on. ReplCement for my passenger side front glass and windshield, and my Service Center said they would do it in house, or at least a mobile tech would come do the side glass at my home or work. The windshield has to be done in house though.

Both glass have factory defects.

 

[compu85]

Is it a stress crack?
Is it covered by the warranty?

While driving on 95, a kicked up stone hit the glass, near the trunk lid.

-J

 

[Lhshockey24]

All Day Auto Glass in San Jose and another one up in Dublin is who the SC recommended for windshield replacement. They are doing it today for our X on-site at the SC so AP cameras can be calibrated and aligned properly afterwards.

 

[Zextraterrestrial]

That statement is just not true.

You should have said this.

Tesla doesn’t work on glass "at the service center I visit" anymore.

They replace glass here in Chicago.

they may replace glass but they do contract it all out ...even at the service centers. i just had a windshield replaced a few weeks ago

 

[skittles]

I had the opposite experience. Had a crack in my windshield, and called Safelite. My local Safelite people strung me along for two weeks and then told me they COULD NOT work on Teslas, because they couldn't get the glass, and even if they could get the glass, they couldn't calibrate the front-facing cameras.

Safelite sent me to my local service center, who replaced my windshield.

 

[commasign]

That statement is just not true.

You should have said this.

Tesla doesn’t work on glass "at the service center I visit" anymore.

They replace glass here in Chicago.

See my earlier post. I said "At least in NorCal...". The reply was specific to the OP's followup and OP lives in NorCal.

 

[Garlan Garner]

they may replace glass but they do contract it all out ...even at the service centers. i just had a windshield replaced a few weeks ago

Again..... This is what you should say.

Tesla doesn’t work on glass "at the service center I visit" anymore.

Yes they do replace glass here in Chicago at the Service Center.

 

[ItsNotAboutTheMoney]

Weird. So Tesla gave your information to a third party, and a shady third-party at that? Wonder if someone's working a side hustle out of Tesla SF.

I was wondering about that: could just be someone needing blacklisting, or could be corruption.