Jason, what do you call taking my money and never delivering the floor mats? Stealing as well? Still waiting for my order……you have no intention of delivering it I assume. Been waiting 7 months.If customer does not try and contact us to return our products and tries to do a charge back with their credit card that is stealing and we will contest those actions. We have had some customers use our products and try to return them to us is a used condition which is also unacceptable. An honest customer will contact us prior to using our products requesting a return and that is something we do accept. Like all companies we do have return policies.