I picked up my M3 from Dania Beach last Friday. The place was a zoo and the delivery process was rushed and hectic. When I got out on the highway I noticed the steering wheel was misaligned about 5-10 degrees to the right. I was now stuck in rush hour traffic and had a 110 mile drive home so I figured I would just call about it the next day. The delivery team at Dania Beach appears to be overwhelmed and NEVER answers the phone. I left a detailed message Saturday on voicemail and asked for someone to return my call. Their message says all calls are returned within 24 hours.
Fast forward to Wednesday, I have received no call back and left two additional voicemails on Monday and Tuesday as well as an email, all of which were not responded to. Finally mid-morning Wednesday I get a call from someone from Dania Beach but I am in a meeting. I call back when I am free but again get thrown into voicemail. On my lunch break I call again and get lucky enough to get a guy on the phone.
I explained my problem. He said I should make an appointment at the Sarasota SC on the west coast. Huh, Sarasota doesn't show up in the app as a valid service center. "It's new so it doesn't show up in the app" he says. Ok, so how do I book an appointment with them then? I also told him that I would like to schedule a Saturday appointment so I don't have to burn vacation days to get the car fixed. The guy tells me to do the following:
Go into the app and make a fake appointment for Dania Beach. In the notes say you really want the appointment for Sarasota and you want it to be on a Saturday, not Tuesday which was the first available day Dania had open. He said based on those notes the appointment should get scheduled. Are you serious??
Well I did as I was instructed and created the bogus appointment. The next day I get a text message saying whoops, it turns out you still can't schedule for Sarasota so your only option is Dania Beach and Dania does not do any service work on Saturdays... peachy.
So I conceded that I will just have to bite the bullet, take next Tuesday off and drive over there. During this time we also discovered a 3-4 inch run in the paint that I also sent a picture of to the service department at Dania. After lunch today I get ANOTHER text. He says that now my appointment has been transferred to the Naples Remote Tech group and that they should be able to fix the steering wheel misalignment AND the run in the paint. I have no way to contact this group to find out details of when this should happen.
I can hardly wait to see how this turns out but I certainly don't have a warm and fuzzy feeling about it. This scenario is exactly what gave me pause about buying a Tesla in the first place.
Fast forward to Wednesday, I have received no call back and left two additional voicemails on Monday and Tuesday as well as an email, all of which were not responded to. Finally mid-morning Wednesday I get a call from someone from Dania Beach but I am in a meeting. I call back when I am free but again get thrown into voicemail. On my lunch break I call again and get lucky enough to get a guy on the phone.
I explained my problem. He said I should make an appointment at the Sarasota SC on the west coast. Huh, Sarasota doesn't show up in the app as a valid service center. "It's new so it doesn't show up in the app" he says. Ok, so how do I book an appointment with them then? I also told him that I would like to schedule a Saturday appointment so I don't have to burn vacation days to get the car fixed. The guy tells me to do the following:
Go into the app and make a fake appointment for Dania Beach. In the notes say you really want the appointment for Sarasota and you want it to be on a Saturday, not Tuesday which was the first available day Dania had open. He said based on those notes the appointment should get scheduled. Are you serious??
Well I did as I was instructed and created the bogus appointment. The next day I get a text message saying whoops, it turns out you still can't schedule for Sarasota so your only option is Dania Beach and Dania does not do any service work on Saturdays... peachy.
So I conceded that I will just have to bite the bullet, take next Tuesday off and drive over there. During this time we also discovered a 3-4 inch run in the paint that I also sent a picture of to the service department at Dania. After lunch today I get ANOTHER text. He says that now my appointment has been transferred to the Naples Remote Tech group and that they should be able to fix the steering wheel misalignment AND the run in the paint. I have no way to contact this group to find out details of when this should happen.
I can hardly wait to see how this turns out but I certainly don't have a warm and fuzzy feeling about it. This scenario is exactly what gave me pause about buying a Tesla in the first place.
