Just wondering if anyone else had the same experience as me:
So I took delivery of my 2021 MYP at the Buena Park, CA dealership this past week and my experience was fine up until delivery time. First off, communication about my vehicle was minimal at most, if not absent. I had to be the one to reach out to a SA for any updates.
The delivery was changed to my home and set for 7/17/2021 when I specifically chose to pick up at the dealership when placing the order - I had to call and change it back. When I called, I was told I couldn’t take delivery until 7/18/2021 because the dealership needs one day to inspect and prep the car. Due to my work schedule I couldn’t pick it up until 7/20, so I was fine with that.
Upon taking delivery, no tutorial was given how to operate the basic functions of the car, or even offered, for that matter. They told me where my car could be found and never followed-up. As far as vehicle condition - it was dirty as if it just rolled off the truck. One headlight and door was slightly misaligned, there was oil/grease marks all over the driver seat and center console, and large adhesive residue from a sticker was left on the glass roof. What happened to the inspection requiring one full day? When I brought the defects up to the service advisor, he told me everyone went home and nothing could be adjusted or fixed that day (it was 4pm). I decided to accept delivery since the issues were minor. He then told me to make an appointment on my app and Tesla will contact me for mobile service to fix the headlight and door.
He waited next to me while I started to create the appointment and I told him there was no mobile service and that it is telling me to choose a date and service center. He told me to pick any dealership and date because it didn’t matter since Tesla will reach out to me with a mobile service date anyway, which could be as early as the following day. Well turns out he was 100% incorrect as I found out the following day and the type of service I requested for the headlight and door adjustment cannot be done using the mobile service. Now the service center is telling me I will need to leave the car there over night, which will leave me with no means of transportation for work.
If I’m paying $70,000+ for a vehicle (Model Y Performance plus add-ons), I expect some level of service. I’m not asking for a red carpet to be rolled out, but this was amateur hour. Tesla really needs to work on training their staff (as if quality control issues weren’t enough
So I took delivery of my 2021 MYP at the Buena Park, CA dealership this past week and my experience was fine up until delivery time. First off, communication about my vehicle was minimal at most, if not absent. I had to be the one to reach out to a SA for any updates.
The delivery was changed to my home and set for 7/17/2021 when I specifically chose to pick up at the dealership when placing the order - I had to call and change it back. When I called, I was told I couldn’t take delivery until 7/18/2021 because the dealership needs one day to inspect and prep the car. Due to my work schedule I couldn’t pick it up until 7/20, so I was fine with that.
Upon taking delivery, no tutorial was given how to operate the basic functions of the car, or even offered, for that matter. They told me where my car could be found and never followed-up. As far as vehicle condition - it was dirty as if it just rolled off the truck. One headlight and door was slightly misaligned, there was oil/grease marks all over the driver seat and center console, and large adhesive residue from a sticker was left on the glass roof. What happened to the inspection requiring one full day? When I brought the defects up to the service advisor, he told me everyone went home and nothing could be adjusted or fixed that day (it was 4pm). I decided to accept delivery since the issues were minor. He then told me to make an appointment on my app and Tesla will contact me for mobile service to fix the headlight and door.
He waited next to me while I started to create the appointment and I told him there was no mobile service and that it is telling me to choose a date and service center. He told me to pick any dealership and date because it didn’t matter since Tesla will reach out to me with a mobile service date anyway, which could be as early as the following day. Well turns out he was 100% incorrect as I found out the following day and the type of service I requested for the headlight and door adjustment cannot be done using the mobile service. Now the service center is telling me I will need to leave the car there over night, which will leave me with no means of transportation for work.
If I’m paying $70,000+ for a vehicle (Model Y Performance plus add-ons), I expect some level of service. I’m not asking for a red carpet to be rolled out, but this was amateur hour. Tesla really needs to work on training their staff (as if quality control issues weren’t enough