Touchscreen Gone Dark After 9 Days

[Spyder14]

After 9 days of ownership, the Touchscreen went dark on the way out to dinner last night. I called Tech Support & we went through the reboot protocols but nothing. We even rebooted the Instrument Cluster & all that did was cause it to flicker through day version, night version & some weird version where the "road" graphic turns into some trapezoidal image. The Touchscreen still responds to my touch as evidenced by being able to turn the volume up & down on the radio. We talked about fuses but probably not that plus the owners manual does not provide the correct fuse box configuration for my car (it has 1 fuse box under the frunk, not 3). It has been charging overnight but no magic cure has occurred. After showing the car off to most of my neighbors, I am embarrassed & pissed. Waiting to hear from my SC.

 

[scottm]

Could be an early life failure of the console... Or just a plug wiggled free.

If electronics are going to fail, it's usually early in their lifecycle. "Hopefully" that's all it is here.

No matter, Tesla will make it right again.

 

[chriSharek]

I'm taking delivery tomorrow. I hate hearing stories like this. I think ScottM is right though - Tesla will make it right. Just frustrating for you, I'm sure. Try to be patient (I'm halfway telling myself this if something happens to mine!)

 

[Spyder14]

Thanks to Ken & Christopher in the Decatur, GA Service Center, and Scott in the parts department, the MCU was replaced and we are back to normal. The root cause seems to be either a PC board or chip that controls the backlight. Christopher, The Lone Ranger, took almost 5 hours to diagnose, communicate with engineering & replace the unit but he did a great job and stayed here until almost 8:30 PM! This is a rare instance where the entire unit needed to be replaced. He answered all my questions about the car and his experiences & even showed me a trick or two! He is a great ambassador for the company--he was professional, knowledgeable and very nice to talk to. We still have a few open issues (like the owners manual) but I know my local guys are doing everything they can to get me back on track.