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Touchscreen unresponsive?

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No it's not normal behavior, at least not on the Model S. But can you recall if this happens after a firmware update? I don't mean right away after, but usually after a while after updates have been installed.

If so, I always do as a "best practice" to manually reboot one time after any update. That seems to really restart all the software and make it more stable.

PS! You do this by holding down both the scroll-wheels on the steering wheel for aprox 10 seconds until the center console goes dark. Release and wait until it boots up again.