Probably safe to go with the assumption that if Tesla sent the car to auction that they removed any software upgrades the car had.
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Trying to claim ownership on Tesla website, but keeps saying “unable to process, try again later”
- Thread starter j_c_2001
- Start date
Probably safe to go with the assumption that if Tesla sent the car to auction that they removed any software upgrades the car had.
Is there a way I can find out what was on the car before it was sold to Vroom? In any case, is it Tesla policy to remove EAP when a Tesla is sold at Auction and/or from a Private Party?
CapeOne
Active Member
I would consider that a reasonable assumption but was curious if anyone knew what, if anything, was actually disclosed about Teslas sent to auction by Tesla as far as software especially if cars go through with software still showing/enabled. I would hope that Tesla and/or the auction houses disclose information regarding software removal/deactivation. Do they? Anyone know?? It would be unfair and misleading to auction buyers if they don't.
If actions/policies are not more definitively known, it can lead to these software packages being viewed as basically valueless by dealers or other buyers if they are going to assume cars can be stripped of the features at any time regardless of where/how acquired.
that was quick, i havent receive my email from tesla yet, what did you provide beside the driver license?
Other than my driver’s license... I sent my Buyer‘s Tag Receipt, and picture of my Temporary Tags from Vroom.
Hey guys I’m gonna start a new thread about EAP being removed from my Used Tesla so we don’t mix topics. Will let you know when the new thread is created.
I was in the same situation and kept getting the "Unable to Process" message. The trick is to provide all your information in the profile section, including your credit card info and then go back and redo the "Claim your ownership" process. It went through immediately and I got a confirmation email advising that the transfer would be completed in 3-5 business days. Hope that helps! Cheers.
Hey, is the claiming ownership is working like this, can you post an update here?
Just wanted to give my experience with this as it was fabulous. Yesterday I completed the purchase of a 2019 Model X from a 3rd party dealer. The dealer had bought the vehicle from a 3rd private party (and I confirmed with them a few times on this that is was from a private person and not through auction). Car was showing that it had FSD.
The dealer did not have a Tesla account and the 3rd party had removed the car from their account (3rd party is a friend of someone who works at the dealer so they were able to confirm). Dealer had also called Tesla and through them confirmed the car was not associated with an account, and at same time Tesla also confirmed FSD will stay with the car and it is only removed if the car passes back through Tesla.
After signing all the paperwork next step was to start the process to get the car added to my account, I started this process as I was standing outside at the dealership since I did not want to wait to start this process. I already had an account as we already have a Model 3. So went into my account and clicked to add a car bought through 3rd party. It asked for VIN and then for some more info like my address and stuff like that.
Next it asked me to upload registration and drivers license. I had a temporary registration from the dealer. Here in Colorado it is something the dealer prints out on piece of paper but looks all official with the Colorado DMV header, a barcode, .... So I took a picture of the front of the registration paper and uploaded it. It also wanted from the back which in this case was just blank but did it anyway. Then did same for front of my driver's license.
On the next screen it told me to ensure the car had internet service (car was connected to Dealer's WiFi but I would think as long has it has cellular access would be fine as well) and the rename the car to a 3 letter combination that was showing on my phone.
Went ahead and did that after which I clicked Next (or submit) to move on as per instructions. Had to wait a few seconds and suddenly email notifications were popping up stating things like new car added to my account etc... At this point the screen in the car went black as well (reboot). Then on my phone it showed that the car was now added to my account and wanted to get my billing details for Supercharger.
And that was it, car added to my account. All in all process took less then 10 minutes with really the longest being the upload of the photos to Tesla.
After hearing about all the long wait times etc and issues people have this was an absolute surprise on how quick and smooth it went. I did get an email as well that Tesla would be reviewing the documentation and add the car to my account in 3-5 business days. So my guess is that someone will still do an actual review but it is not holding up getting the car transferred into my account.
I am also guessing that Tesla is scanning what is uploaded and maybe reading the name on registration to see if it matches what is on driver's license. The registration is in my name only and thus matching with my driver's license is easier then when there are 2 people registered. Don't know if that would make a difference in the process or not.
Also, I would think that because the car was not linked to an account right now it might have gone through this faster. If the car would have still been linked to someone else's account then I can see Tesla having to manually verify before allowing. But a call to Tesla allows you to confirm if the VIN is still linked to an account or not.
If it is linked then the account holder can transfer the car into your account when they go for removing the car which then skips the uploading of stuff. Just some emails and confirmations. Sometimes a dealer has a Tesla account and they have the car in there, or for private sale. Check for dealer if they do and if so do the transfer then through car removal. For private definitely go that route.
Oh, and FSD is still there. Was not removed by Tesla.
Hope this helps out other folks.
The dealer did not have a Tesla account and the 3rd party had removed the car from their account (3rd party is a friend of someone who works at the dealer so they were able to confirm). Dealer had also called Tesla and through them confirmed the car was not associated with an account, and at same time Tesla also confirmed FSD will stay with the car and it is only removed if the car passes back through Tesla.
After signing all the paperwork next step was to start the process to get the car added to my account, I started this process as I was standing outside at the dealership since I did not want to wait to start this process. I already had an account as we already have a Model 3. So went into my account and clicked to add a car bought through 3rd party. It asked for VIN and then for some more info like my address and stuff like that.
Next it asked me to upload registration and drivers license. I had a temporary registration from the dealer. Here in Colorado it is something the dealer prints out on piece of paper but looks all official with the Colorado DMV header, a barcode, .... So I took a picture of the front of the registration paper and uploaded it. It also wanted from the back which in this case was just blank but did it anyway. Then did same for front of my driver's license.
On the next screen it told me to ensure the car had internet service (car was connected to Dealer's WiFi but I would think as long has it has cellular access would be fine as well) and the rename the car to a 3 letter combination that was showing on my phone.
Went ahead and did that after which I clicked Next (or submit) to move on as per instructions. Had to wait a few seconds and suddenly email notifications were popping up stating things like new car added to my account etc... At this point the screen in the car went black as well (reboot). Then on my phone it showed that the car was now added to my account and wanted to get my billing details for Supercharger.
And that was it, car added to my account. All in all process took less then 10 minutes with really the longest being the upload of the photos to Tesla.
After hearing about all the long wait times etc and issues people have this was an absolute surprise on how quick and smooth it went. I did get an email as well that Tesla would be reviewing the documentation and add the car to my account in 3-5 business days. So my guess is that someone will still do an actual review but it is not holding up getting the car transferred into my account.
I am also guessing that Tesla is scanning what is uploaded and maybe reading the name on registration to see if it matches what is on driver's license. The registration is in my name only and thus matching with my driver's license is easier then when there are 2 people registered. Don't know if that would make a difference in the process or not.
Also, I would think that because the car was not linked to an account right now it might have gone through this faster. If the car would have still been linked to someone else's account then I can see Tesla having to manually verify before allowing. But a call to Tesla allows you to confirm if the VIN is still linked to an account or not.
If it is linked then the account holder can transfer the car into your account when they go for removing the car which then skips the uploading of stuff. Just some emails and confirmations. Sometimes a dealer has a Tesla account and they have the car in there, or for private sale. Check for dealer if they do and if so do the transfer then through car removal. For private definitely go that route.
Oh, and FSD is still there. Was not removed by Tesla.
Hope this helps out other folks.