Hello All,
I was as excited as everyone else was last Friday when Tesla started pushing v8.0 to the Model X. I was waiting to see the typical "Software update available" notification from the Tesla app, but instead what I received was "An Update Failed"
This was odd since, I never did actually start the install of the update....
Upon seeing this message, I went to my work parking lot and looked in the car for the typical yellow clock indicating that I needed to schedule the install. That yellow clock was not there but instead a small square error on the center of the 17" screen that read, "An update failed"
So, I then moved the car to an area where we have solid Wifi reception and waited for the update to download/install again. This never happened.
I figured that over the weekend that if I kept my car at my house with Wifi connected, that surely it would pull or start the process again, and still nothing. I am a little confused as to why this happened and what I may need to do to actually get the update. I called Tesla and they did show the error log, but said that it was probably a slow or bad LTE or Wifi connection that caused the issue with the download.... and that I may try resetting the connection with the Model X and it should be good.
Anyone else have a similar experience? Thoughts? Service Tech at my local SC is not going to be in any rush to help since it really isn't a "problem" (which I understand to a degree)
I was as excited as everyone else was last Friday when Tesla started pushing v8.0 to the Model X. I was waiting to see the typical "Software update available" notification from the Tesla app, but instead what I received was "An Update Failed"
This was odd since, I never did actually start the install of the update....
Upon seeing this message, I went to my work parking lot and looked in the car for the typical yellow clock indicating that I needed to schedule the install. That yellow clock was not there but instead a small square error on the center of the 17" screen that read, "An update failed"
So, I then moved the car to an area where we have solid Wifi reception and waited for the update to download/install again. This never happened.
I figured that over the weekend that if I kept my car at my house with Wifi connected, that surely it would pull or start the process again, and still nothing. I am a little confused as to why this happened and what I may need to do to actually get the update. I called Tesla and they did show the error log, but said that it was probably a slow or bad LTE or Wifi connection that caused the issue with the download.... and that I may try resetting the connection with the Model X and it should be good.
Anyone else have a similar experience? Thoughts? Service Tech at my local SC is not going to be in any rush to help since it really isn't a "problem" (which I understand to a degree)