Wall charger says it’s offline

[dirty_park]

I noticed my car did not start charging at the scheduled time (configured via the wall charger) and looking in the app it’s showing the wall charger is offline. When I connect to the wall chargers config page it says it has WiFi and is connected to Tesla. Has anyone had this issue?

 

[Rally]

I haven't messed around with the wall charger settings. Can you set a time for your car to start charging? I know you can set it to be charged and ready to drive by setting a departure time. The car then determines what time to start charging based on different factors.

 

[dirty_park]

Yes, using the scheduler in the charger work really well. My issue is the charger seems to have stopped being able to communicate with whatever service Tesla uses so it thinks it’s offline.

 

[Rally]

I would go through the connection process again. It's fairly simple if you have all of the information needed.

 

[dirty_park]

I would go through the connection process again. It's fairly simple if you have all of the information needed.

I have a few times, it’s connected to Tesla and the WiFi and I am able to check for firmware it definitely has internet access but whatever endpoint they are using for the online status is failing for some reason. It looks like others are seeing the same issue Wall Connector network connections to AWS servers

 

[Jacob Vega]

Have you tried power cycling it with the breaker, I had an issue with mine once and that instantly fixed it.

 

[zoomer0056]

It's called a wall connector.

 

[ATPMSD]

It does look like the connector is properly configured as it shows it is connected to both the Internet and Tesla. Try rebooting your phone and then adding the wall connector again (if it does not appear). If that does not work, remove the Tesla app, reboot the phone, add back the app and try again.

BTW, just to be clear the “scheduler” in the connector establishes a charging restriction window. Look at it carefully to ensure you have configured as needed.