I am not the OP but it sounds like Tesla is your first glimpse at anything close to a luxury car. In case you are uninformed, the other real luxury car manufacturers, like Audi, BMW, and Mercedes, in addition to manufacturing a luxury car, also provide a luxurious service experience compared to that of, say Honda or Toyota. This service usually includes a complementary valet service (i.e. someone will come get your car from you and leave you a loaner of the same make in its place) and provide a loaner vehicle when you bring your car in for service.
I (mistakenly, I am beginning to think) traded in a brand new, loaded Audi A4 that I purchased from an Audi dealer an hour away from me. In addition to a fantastic delivery experience, they also provided complementary valet service to come pick my A4 up an hour away from them for an OIL CHANGE. They left me with an Audi loaner in its place, and returned the car the same day.
It is no surprise that people coming to Tesla from real luxury players are disappointed in the rudimentary service options Tesla "provides." It's poor enough that their service centers are so few and far between that it's inconvenient to even get to one in several areas, but the icing on the cake is driving several hours to bring your $50k car in for service to be given Uber credits that will maybe be in excess enough to get you where you came from.
I am so thankful I leased my Model 3, because if Tesla doesn't get their pathetic attempt together on the service and support end of things in the next 2.5 years, I will be sprinting back to Audi. Love the Model 3, but their service/support is abhorrent enough to push me away from the company entirely.