Warranty coverage suddenly changed

[AMPd]

One lesson everyone who is buying anything Tesla should learn very quickly, always save screenshots of anything important, order details, specifications, feature descriptions, warranty details, etc. Tesla has developed a habit of changing things and then pretending it was like that before. They recently changed warranty coverage (e.g. not covering screens anymore - they are now wear and tear item like your tires), and transferable supercharging (Tesla is stripping supercharging from cars they do not own when they are sold, even the cars were sold with transferable supercharging attached to a car - they even changed the UI so it no longer tells you whether your free supercharging is transferable or not). Elon is taking "car salesman" reputation to a whole new level.

I’m having a hard time accepting the screen malfunctions as “wear and tear”
Literally everything can be classified as that, failed motor? Technically wear and tear. Failed battery? Wear and tear!
Failed window switches? You use them therefore wear and tear.

 

[whitex]

I’m having a hard time accepting the screen malfunctions as “wear and tear”
Literally everything can be classified as that, failed motor? Technically wear and tear. Failed battery? Wear and tear!
Failed window switches? You use them therefore wear and tear.

You are not the only one. Check out the threads on yellow screens.

 

[Alysashley79]

I’m having a hard time accepting the screen malfunctions as “wear and tear”
Literally everything can be classified as that, failed motor? Technically wear and tear. Failed battery? Wear and tear!
Failed window switches? You use them therefore wear and tear.

My IC bubbled really badly. It was replaced under warranty with no issues.

 

[Saxgod]

My account still says 4 year 50k “new car warranty” which would mean it’s not covered since it has 66000 miles. Wonder if they will ever fix this?

 

[David.85D]

I emailed the local service center and they said to contact customer service as they can't do anything about it. The ESA I clearly had a week ago is gone from my account now, along with all the other details about my car. If you have this problem, please reach out to Tesla customer service so they can see how extensive the problem is.

 

[Flyguy]

This is very concerning. My four year ESA I purchased when I bought my car new no longer exists in my account. All of those documents used to be accessible in my account, and now they are gone. I am kicking myself for not downloading them.

i assume this problem is extensive, and they will correct it soon?!

 

[David.85D]

Definitely let them know and get something on the record by emailing customer support - [email protected]

 

[Flyguy]

Definitely let them know and get something on the record by emailing customer support - [email protected]

Thanks. Fortunately I still had original email when I purchased ESA in 2017. A PDF of the agreement was attached to that email.

And, I just took screenshots of my page that says I have free unlimited supercharging.

 

[RDoc]

I have the confirmation email with the PDF as well. I'd suggest that anyone concerned about this search their emails for it. The subject on mine was "Your Tesla service plan" from [email protected]