Hey Art. I'm with you on this one. I'm with the community where don't rip off the customer especially when you can get TONS of goodwill by doing the right thing.
I have a Lexus that I wanted some squeaks and rattles address 2 months after the warranty expired. The dealership pretty much said buzz off. I will never purchase a Lexus again. Especially won't have anything to do with the dealer (Lexus of Bellevue).
I think the people see this as a cosmetic issue and don't feel you pain. Wait until someone's PEM or Battery fails 3 months after warranty. I'm willing to bet there will be much more uproar when they get a bill for $13k or $40k.
I love my roadster. I love it so much that along with most of Tesla owners out there, I feel like I'm a walking commercial for Tesla. I speak nothing but good things about it. However, I could easily trash the car as well. I don't talk about how loud the car is (easily the loudest car I've ever owned). I don't talk about the poor craftsmanship of the interior (more rattles than I can possibly count). I don't talk about how the regen eats up the super expensive tires. I don't talk about the huge blind spot. I don't talk about expensive repairs. I don't talk about PEM/Battery replacement stats from Tom's survey.
Some of the negative stuff can be attributed to Lotus. Some to Tesla. Either way, the buck stops with Tesla. I understand that high-end exotic motoring doesn't come cheap. But given how virtually every Roadster owner supported Tesla either financially or publicly, they could throw a bone this way once in awhile. Especially if its not going to cost them much. I don't know the cost of repainting that hood of yours, maybe its ridiculously high. Who knows. But for the guy who has to go in once a month to reset the TPMS, I hope he's not getting charged for it after warranty expires. That should be a recall item. We put up with the short comings of the car because its an amazing car. The passion of Tesla owners, especially Roadster owners, should be appreciated more by the head office. Just my 2-cents.
I have a Lexus that I wanted some squeaks and rattles address 2 months after the warranty expired. The dealership pretty much said buzz off. I will never purchase a Lexus again. Especially won't have anything to do with the dealer (Lexus of Bellevue).
I think the people see this as a cosmetic issue and don't feel you pain. Wait until someone's PEM or Battery fails 3 months after warranty. I'm willing to bet there will be much more uproar when they get a bill for $13k or $40k.
I love my roadster. I love it so much that along with most of Tesla owners out there, I feel like I'm a walking commercial for Tesla. I speak nothing but good things about it. However, I could easily trash the car as well. I don't talk about how loud the car is (easily the loudest car I've ever owned). I don't talk about the poor craftsmanship of the interior (more rattles than I can possibly count). I don't talk about how the regen eats up the super expensive tires. I don't talk about the huge blind spot. I don't talk about expensive repairs. I don't talk about PEM/Battery replacement stats from Tom's survey.
Some of the negative stuff can be attributed to Lotus. Some to Tesla. Either way, the buck stops with Tesla. I understand that high-end exotic motoring doesn't come cheap. But given how virtually every Roadster owner supported Tesla either financially or publicly, they could throw a bone this way once in awhile. Especially if its not going to cost them much. I don't know the cost of repainting that hood of yours, maybe its ridiculously high. Who knows. But for the guy who has to go in once a month to reset the TPMS, I hope he's not getting charged for it after warranty expires. That should be a recall item. We put up with the short comings of the car because its an amazing car. The passion of Tesla owners, especially Roadster owners, should be appreciated more by the head office. Just my 2-cents.
