Lopaka
Member
I was emailed Yesterday by a "Delivery Scheduling Advisor" who scheduled my delivery for 9/24, and I also received an email from a second "Inside Delivery Advisor" this morning at 8AM confirming my appointment.
Then only 10 hours later as I was arriving home from work I got the call from another delivery advisor letting me know that my delivery will be delayed to 9/27.
They are really in disarray right now if they can confirm an appointment and within a day it needs to be rescheduled. This is for a P3D order placed 6/30, and a vin in the 60 thousands, so I'm kind of assuming my car has just been sitting in a lot somewhere for a month already.
I told the delivery advisor if they don't deliver it by 9/27 I'll be out of the country on business so they will miss my sale in Q3.
Likewise. I was contacted by an Inside Delivery Advisor with a 9/21 delivery and received confirmation, then hours later told by a Delivery Scheduling Advisor that it was actually mid October, then contacted again by another Delivery Scheduling Advisor to confirm 9/21. They all said that I would be contacted by my Delivery Advisor (someone different?) that day to clear up my account and finalize my trade in, etc. but I never heard from them. I got a VIN on 9/15, then on 9/16 I was told by customer service and the Tesla location I was to accept delivery at that my car was in transit but, once again, I would be contacted by my Delivery Advisor later that day.
9/18, my VIN was removed and I was contacted by the initial Inside Delivery Advisor and a new Delivery Scheduling Advisor with news that it had been delayed. One told me I could accept delivery as early as 10/15, the other 10/12. I called this new Delivery Scheduling Advisor for more information, but was forwarded to another. Both told me that I would hear from my Delivery Advisor later that day, because only they could help me with my account and trade in information.
I'm sure it will all have been worth it when I actually get the car, but all of the confusion and poor communication and lack of information is both frustrating and concerning for the longterm support of my purchase. I have spoken with one Inside Delivery Advisor, two customer service reps and four Delivery Scheduling Advisors. I have never heard from my Delivery Advisor.
But I'm still excited!