What’s the return process like?

[MrBrightside]

Has anybody gone through the 7-day return process? What’s it like? What can I expect in terms of paperwork? How long does it take?

 

[rhaekar]

Pretty sure you just drive it through a window of a delivery center like those old discount tire commercials.

 

[OCR1]

Refunds have been averaging 60 days but you will eventually get your money back in full.

 

[MrBrightside]

Refunds have been averaging 60 days but you will eventually get your money back in full.

Will I get a receipt?

 

[mswlogo]

Will I get a receipt?

Curious why you want to return it?

 

[OCR1]

Will I get a receipt?

Yes, they will have you fill out some paperwork documenting the return.

 

[MrBrightside]

Curious why you want to return it?

There was a litany of small issues with the car when I took delivery. For example, there were chalk marks under the glass between the adhesive, so it could not be wiped off. I've attached photos of just some of the issues below. The delivery agent promised a Due Bill, which I never got. To address these issues, I was told to reach out to the norcal-concerns email, to which I never got a reply. Full disclosure, the automated message I received did mention that it can take up to 7 working days to receive a reply. After speaking with my Sales Advisor and the Delivery Manager, we all felt that it would be best to return the car and place a new order for another Model 3.

 

[Transporter]

There was a litany of small issues with the car when I took delivery. For example, there were chalk marks under the glass between the adhesive, so it could not be wiped off. I've attached photos of just some of the issues below. The delivery agent promised a Due Bill, which I never got. To address these issues, I was told to reach out to the norcal-concerns email, to which I never got a reply. Full disclosure, the automated message I received did mention that it can take up to 7 working days to receive a reply. After speaking with my Sales Advisor and the Delivery Manager, we all felt that it would be best to return the car and place a new order for another Model 3.

Similar boat, I had to return mine due to dots under the paint and clear coat damage all over the hood, rearview mirrors, and bumper. Told me 3 week to repair and half the car would be repainted .Everything else was good though.
Delivery manager actually talked me into doing it, I didn't want to return but there were not many options. She said 7-10 days for return check which I know is probably not realistic. My new SA said more like 30 days.

 

[MrBrightside]

Similar boat, I had to return mine due to dots under the paint and clear coat damage all over the hood, rearview mirrors, and bumper. Told me 3 week to repair and half the car would be repainted .Everything else was good though.
Delivery manager actually talked me into doing it, I didn't want to return but there were not many options. She said 7-10 days for return check which I know is probably not realistic. My new SA said more like 30 days.

So interesting. The delivery manager and the SA talked me into returning as well. However, my SA did quote me 15 days because I paid cash and he explained that Tesla wants to get my money back as soon as possible so I can take delivery on another car before quarter end.

 

[Transporter]

So interesting. The delivery manager and the SA talked me into returning as well. However, my SA did quote me 15 days because I paid cash and he explained that Tesla wants to get my money back as soon as possible so I can take delivery on another car before quarter end.

I paid cash as well which is why the manager was saying 7-10 days. They know I want to reorder as well and she assigned me a new SA who seems to be on the ball. She also told me if I don't see my initial deposit back on CC by tomorrow to let her know. Nothing yet so probably be emailing her tomorrow lol.
I told them the same thing, I definitely want to take delivery before June 30th for tax credit, and I am sure they want the sale on Q2 as well.

 

[telix]

I returned my model 3 on 6/18/2019.
It has been 22 days and since the return and have yet to recover my $75,000 or hear anything from them.

 

[NoMoGas]

I returned my model 3 on 6/18/2019.
It has been 22 days and since the return and have yet to recover my $75,000 or hear anything from them.

You will. I haven't heard of anyone not getting a refund.

 

[telix]

That is reassuring, thank you

 

[telix]

As a followup, my two cash payments were returned yesterday. Exactly the amount I had paid in - deposit of $2500 and the remainder. Still waiting on the loan part but they said that could take up to 6 weeks from the date the vehicle was returned.

 

[Bobandy]

Can you return the car to a different SC than the one you took delivery?

 

[M109Rider]

Can you return the car to a different SC than the one you took delivery?

Do you mean like renting in California, and dropping off in Boston ?

 

[Bobandy]

Do you mean like renting in California, and dropping off in Boston ?

Wouldn't that preclude a return due to mileage?

I took delivery in SF but would like to return the car in Socal.

 

[Bobandy]

Can you return the car to a different SC than the one you took delivery?

Online chat confirmed this isn't a problem.

 

[jfinephilly]

Online chat confirmed this isn't a problem.

The only chat can’t really be trusted. They told me I could trade my car in before taking ownership of my M3 - we didn’t need it any I didn’t want to lose the aggressive trade-in value. When I called my local sales center they said this isn’t possible.