So there is a sc near me that is ONLY scheduling mobile apts no matter what the problem then cancels them, doesn't reschedule and lies.
WED - make apt for service - given mobile apt for Mon
Fri - go through some trouble shooting via text and told can't be fixed my mobile need sc apt (but none given despite 2 emails requesting same) mobile apt cancelled.
Sat - I go to SC/showroom to troubleshoot the problem (audio connecting phone to car) luckily run into service person who helps and finally fixes the problem (documented in another thread) - long story but basically everything done COULD HAVE BEEN DONE BY MOBILE SERVICE
Mon - get a text cancelling a mobile apt I had made for Tues before the problem was fixed (which I had intended to cancel). Person who cancelled it said they were still "trying to diagnose the problem remotely" Clearly they were NOT since it had been fixed and saying they'd get back to me in a few days!!!!!!
I texted them to speak to the person who had helped me on Saturday!!!!
So 2 questions
1 Is there any way to reach someone at a higher level to report the poor behavior and refuse to set up service apt at this location?
2 MOST IMPORTANT - is there a way to direct service issues to another sc (there is one about 20 miles away and this is about 5 miles) - when I scheduled a service apt before I was given the choice of which sc I wanted to use but this did not appear on the app when I made this apt.