UPDATE
I drove an hour to a different SC yesterday (CO Springs). Drove w/ a tech and the sound was very faint, which I expected since that happens when the car is warmed up. Since they did have a loaner for me, I decided to leave it overnight and have them drive it in the morning when I knew it would make the sound.
Got a call at 9am this morning from service advisor. The lead tech was able to reproduce the sound, and after diagnostics, determined the drive unit needed to be replaced, under warranty. Not sure if this is rear only, or if it's one unit for the whole car?
I'm waiting to hear on ETA but they said it should be relatively quick. I'm also curious what exactly the fault was, and how they diagnosed it. I saw on my Tezlab app that after they did the road test, they must've had the motor going while on the lift which probably helped diagnose it.
I'm mixed on the whole experience but glad the problem was acknowledged and is finally going to get resolved. I hope that those with the same sound are able to get a similar resolution without too much trouble. Will share more details if/when I get them.