Background:
I purchased a wall connector from Tesla last year, then found out that my electric utility had an off peak charging program that require a different charger. Since the wall connectors were in short supply my electrician bought it from me at cost so he would have it for another customer.
Fast forward to this September - I get an email from Tesla saying “your order is confirmed” and they are shipping a wall connector. It’s going to my name at a different address in Minneapolis. Suspecting Fraud, I email Tesla support and they reply stating it’s a warranty replacement. I suspect I was still linked to the wall connector via the serial number and the person for whom the electrician installed it actually was getting a replacement. I email Tesla stating this and get no response.
3 weeks later, UPS delivered a wall connector arrives to my business address (which Tesla doesn’t even have?!?) I again email Tesla telling them I’ve received a wall connector that I didn’t request. After a week they respond that they sent it as a warranty replacement and a RMA label should arrive via email.
What should I do at this point? I have a $500 wall connector that I didn’t request or pay for. I’ve emailed Tesla 3 times about it and they keep saying it’s correct. Do I just keep it? Do I send it back? (I don’t have a return label so I’d have to pay for the return shipping.) Do I try to track down the person in Minneapolis whom I suspect needs a new wall charger? I'd hate for him/her to be stuck without one or to have to pay for a new one.
I purchased a wall connector from Tesla last year, then found out that my electric utility had an off peak charging program that require a different charger. Since the wall connectors were in short supply my electrician bought it from me at cost so he would have it for another customer.
Fast forward to this September - I get an email from Tesla saying “your order is confirmed” and they are shipping a wall connector. It’s going to my name at a different address in Minneapolis. Suspecting Fraud, I email Tesla support and they reply stating it’s a warranty replacement. I suspect I was still linked to the wall connector via the serial number and the person for whom the electrician installed it actually was getting a replacement. I email Tesla stating this and get no response.
3 weeks later, UPS delivered a wall connector arrives to my business address (which Tesla doesn’t even have?!?) I again email Tesla telling them I’ve received a wall connector that I didn’t request. After a week they respond that they sent it as a warranty replacement and a RMA label should arrive via email.
What should I do at this point? I have a $500 wall connector that I didn’t request or pay for. I’ve emailed Tesla 3 times about it and they keep saying it’s correct. Do I just keep it? Do I send it back? (I don’t have a return label so I’d have to pay for the return shipping.) Do I try to track down the person in Minneapolis whom I suspect needs a new wall charger? I'd hate for him/her to be stuck without one or to have to pay for a new one.
