What would your response be?

[agonz73]

So, tomorrow I am scheduled for inspection of my 2016 90D Model S. I asked my used car advisor a few questions. I received the following response;

"The inspection report is not something that we provide at delivery. You may inspect the vehicle, but the purchase is as is and we will not due bill anything. You may either keep the car and or walk away from it if you are not satisfied with the condition."

How true is the above statement. I feel it was a very quick and vague response. I know for a fact a due bill can be done as I know others have received one after their inspections. Just curious how I should approach this.

Thanks!

 

[Tam]

...fact...

Tesla's policy and prices can change very often and without notice.

What earlier customers got does not mean current customers will.

For example, some customers were able to test drive but look at the policy: "No".

Ordering a Used Tesla

As for "due bill", it says:

"Tesla will not perform cosmetic repairs of any kind even if the cosmetic perfection was not shown in the listing photos."

The only thing that you might want to clarify is: If I walk away, can I get my deposit/payment back?

 

[ZappCatt]

Is that the one which was in Fremont the other day?

 

[agonz73]

@Tam If I walk away I lose the $100 deposit. I'm going into this open-minded that I won't need a duebill, and if anything does need to be addressed, that it surfaces later down the road, and my 4yr warranty will cover whatever that may be. But I have to say, a response like the one above sure doesn't give a new customer peace of mind and confidence going into the inspection and purchase. Just my 2 cents.

 

[ZappCatt]

@Tam If I walk away I lose the $100 deposit. I'm going into this open-minded that I won't need a duebill, and if anything does need to be addressed, that it surfaces later down the road, and my 4yr warranty will cover whatever that may be. But I have to say, a response like the one above sure doesn't give a new customer peace of mind and confidence going into the inspection and purchase. Just my 2 cents.

I was pretty disappointed in the Used Sales crew myself. I was put in contact with one via Chat on Tesla.com(while logged into my account) and the initial replies(2 immediately) with attachments....and when I replied with questions and information that I was relatively knowledgeable about their Used department(no fixes performed, take it or leave it, etc) I never received a follow up.

I decided to buy a new Model 3 so was not too bothered by it, but felt it could have been handled much better.

Good LUCK!

 

[agonz73]

@ZappCatt I'd have to agree with you 100%. Their responses over the course of 2 weeks has been very delayed and sometime it seems they don't put in a lot of effort towards their responses. Thanks, I'm hoping all goes well, and I'll be part of the Tesla family!

 

[Ciselure]

Yeah, their used sales crew is not that good. I also inquired a used Model S last time and they just gave me a few details and that's it, and their response was delayed too.

 

[HAL|9000]

It is unfortunate to hear that Tesla's used sales division can be hit or miss. I had almost the total opposite experience from some of the ones mentioned in this thread.

I contacted Tesla via the online chat app the week of the 11th, asking about the location of a specific 2016 model S I was interested in (the location update had not gone into affect). I was put in contact with a used sales adviser in my area who provided me with photos of the vehicle and additional information. I decided to put the deposit down, and he emailed me back and forth everyday answering questions I had while also helping me through the application process. I then received an email from my used delivery specialist explaining her role in my purchase/delivery experience. The following day I received a phone call from her where I was able to ask more questions and lock in a delivery date that worked best for me. She even provided me with her work cell number so I can engage her more readily as she normally took a day to respond to emails. I texted with her a few times before my delivery, and everything was smooth. I just picked up my car last Friday and it was a pleasantly fast & seamless experience.

 

[ZappCatt]

It is unfortunate to hear that Tesla's used sales division can be hit or miss. I had almost the total opposite experience from some of the ones mentioned in this thread.

I contacted Tesla via the online chat app the week of the 11th, asking about the location of a specific 2016 model S I was interested in (the location update had not gone into affect). I was put in contact with a used sales adviser in my area who provided me with photos of the vehicle and additional information. I decided to put the deposit down, and he emailed me back and forth everyday answering questions I had while also helping me through the application process. I then received an email from my used delivery specialist explaining her role in my purchase/delivery experience. The following day I received a phone call from her where I was able to ask more questions and lock in a delivery date that worked best for me. She even provided me with her work cell number so I can engage her more readily as she normally took a day to respond to emails. I texted with her a few times before my delivery, and everything was smooth. I just picked up my car last Friday and it was a pleasantly fast & seamless experience.

Aha, you put your money on the line. I (and I believe the rest of us) were looking for more information before giving them the non-refundable deposit.

Were you able to negotiate, or pay full asking price?

 

[HAL|9000]

Aha, you put your money on the line. I (and I believe the rest of us) were looking for more information before giving them the non-refundable deposit.

Were you able to negotiate, or pay full asking price?

Exactly; I was able to get the information I wanted before putting the deposit down. Sorry to hear some reps are not communicating effectively with potential customers.

There is no negotiations with their prices.

 

[Ciselure]

Exactly; I was able to get the information I wanted before putting the deposit down. Sorry to hear some reps are not communicating effectively with potential customers.

There is no negotiations with their prices.

Yeah, if they up their customer service they would have sold more.