View attachment 556865 I believe the PW and Gateway price to a certified installer is not discounted from your price here. Then, their labor seems to be way higher.
My install experience itself was very good and very clean.
As to customer service response to a poster, it seems to be a hit and miss. I had a person who could not find my emails that she sent me nor my responses. Then the next person bent over backwards to help, though his back will break.
Then today, the final document to sign at my account page has technical issues. Maybe next Tuesday.
At times it seems this is a startup operation.