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Window won't go up

Discussion in 'Model S: Interior & Exterior' started by WesB, Dec 20, 2019.

  1. WesB

    WesB Member

    Joined:
    Jul 24, 2019
    Messages:
    148
    Location:
    Montreal, QC
    The rear passenger side window won't go up when I press up on the window switch. If I pull the window up with my hand while lifting the switch, then it goes up slowly. When the window is closed and I open the door, it does not go down to clear the trim. It's -15 C outside, and this problem started when I was cleaning the ice off the rubber window seal. I have a feeling some ice may have gotten stuck down in the door somewhere, preventing the window from going up.

    This video shows what happens when I press the switch up. The window tries to go up, then goes down immediately.

    I've tried rebooting the MCU and recalibrating the window (by holing the switch down for a few seconds when the window is all the way down). Nothing seems to work.



    Anyone know what the problem is or how I might be able to fix it without a service centre visit?
     
  2. PraDes

    PraDes Member

    Joined:
    Jul 3, 2016
    Messages:
    17
    Location:
    Plainsboro, NJ
    I had this problem in my Model S two months ago. Service Center replaced Window Regulator FOC.
     
  3. DOCAL

    DOCAL Member

    Joined:
    May 5, 2016
    Messages:
    453
    Location:
    San Jose, CA
    I had that dealt with recently too. In my case they didn't have to replace anything just recalibrate it.

    They did warn me that since I had an aftermarket tint on the car, if that was responsible, then it would be a chargeable thing. Fortunately they decided in my case the tint wasn't responsible.
     
  4. WesB

    WesB Member

    Joined:
    Jul 24, 2019
    Messages:
    148
    Location:
    Montreal, QC
    Thanks for the replies. I got on the phone with Tesla and they told me to try a reboot (not the MCU, but the "power off" on the screen). To my surprise, the problem was fixed, but the window still won't go down to clear the trim when I try to open the door. So I tried recalibrating the window... and now the original problem is back. I think I might need to schedule a service appointment.
     
  5. Lasttoy

    Lasttoy Active Member

    Joined:
    Mar 24, 2017
    Messages:
    1,534
    Location:
    St Augustine, Fl
    Mine did same, went to service center bought new one for $250, took about an hour to change. I've changed 4 door mechanisms. 2 gears broke 2 micro switch wires broke off.
     

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