Recent content by ckbook

Sorry 10.4 system and no batteries. I will call support. Thanks

Not sure what to make of these numbers. Something doesn't seem right. Why does the usage number go up and down exactly like the solar numbers.Seems like the numbers should be criss-crossing depending on usage an solar production.

Appreciate any ideas how we can escalate this problem through the solar community to get some resolution to this problem. I mean how hard is it to hire people to answer phone calls, don't need engineers to answer calls.

I would very surprised no matter how long you wait on telephone you will ever be connected with customer support. Just talked with Supervisor for service appointments and the customer service team says don't expect to hear anything within 72 hours.. Sounds like you are already beyond that...

I am willing to cut them some slack if I felt they were working to correct this issue. I want to potential customers to be aware of the issue, this will put pressure on Tesla to fix the problem. (I hope)

I have seen others comment on this in non-related posts, but never seen this in topic discussed in its own post. Tesla sales was great. Installation was amazing. CUSTOMER SUPPORT IS HORRIBLE. I have been trying to get in contact with them for 5 days. Waited 20, 30, 40 minutes before hanging...

Thanks-do you happen to have his email address. Email listed looks to be general email box for customer care.

Anyone every have problems getting this error and what was done to resolve? FYI mysolarcity app is working just fine with the exception that no consumption data is coming through. Thoughts?

Thanks. I received the official turn email this morning. Trying to get in touch with Tesla customer care is beyond ridiculous. 4th time trying to today, have given up every time after waiting on hold for more than 30 minutes each time.

New solar meter installed today from Duke. Do I need to wait for all clear email or can I turn it on?

Yes that is what I was told also. But I was thinking there has to be a device or way to configure the system to not send power to grid during outage. Haven't had chance to investigate hybrid inverter mentioned above, but maybe that is what is needed.

It is really frustrating that I can't use solar electric when grid is down unless I have Powerwall. Is there a device or a way to configure that you can stop from sending to Grid during outage and utilize that power from panels?

Recently had solar panels installed. Did you add solar to your Home insurance policy? If so did you add the total cost including installation or just hardware costs?

Thank you. QUOTE="commasign, post: 2890692, member: 16070"]I went from Nest to Ecobee because Ecobee had remote temperature sensors and HomeKit compatibility. Worked great for a year, but then Nest released remote sensors too and my Ecobee completely stopped working with HomeKit so I went back...

Any special integrations with solar? or just a smart thermostat?