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Those with Leaseplan, do you get access to your car and supercharging aspects for credit card in the web site account? I picked mine up yesterday and have access to my car in the app but nothing shows in the web site account page. I have used superchargers several times and can see the amount I...

It's very, very different ignoring an invoice vs a council fine. Before engaging in scams, I suggest those in receipt of invoices start on the Pepipoo forums. :)

I'd just ring Leaseplan and tell them you're picking it up on the 6th. There is little communication between the two.

Called Tesla for another update. I have a delivery date! 9th March at Dartford (anyone know if it is the service centre or the sales side that you pick up from; they didn't tell me and I forgot!). Leaseplan didn't know a delivery date had been produced, nor that a registration number was ready.

You are most likely not to get it until the day of pick up.

20th September.... SR+ ;)

That is the thing that they've said to me when coming out to assess! Now I know. :) Cheers.

Mine is on the Grand Mark and Tesla confirmed to me today that delivery would be 1-2 weeks.

Interesting - I've been told by 3 installers now that they won't fit an earth rod any more as new regulations indicate they must use something better. It goes in the meter cupboard. Beyond that I can't tell you what it is which I know isn't very helpful! I have EO coming out to install mine and...

Finally had confirmation that mine is on the Grand Mark and I should expect a delivery within 1-2 weeks.

Hi Luke, I have an order through my company with Leaseplan. Nothing will appear in your account until the day of handover of the car. Thanks Chris

I understand that, but I was helping confirm the situation for Durzel. The delivery appointment is sent to Leaseplan who in theory will call with the appointment. That is what Tesla have told me anyway.

Correct - got the RN from Leaseplan, then contacted Tesla.

I'm with Leaseplan and I have a RN and a VIN and they have my email but nothing shows on my account at all.

Also ordered through my organisation who ordered direct with Leaseplan. Their normal customer services don't appear to be willing to give out / knowledgeable of RN numbers. However, the Leaseplan order team who order with Enterprise Operations at Tesla, do get an RN number. Try emailing...

Definitely

It's when something goes wrong that they're problematic. Arrogant, accusatory and rude customer service managers. Useless at following up with problems.

I can't speak in relation to Tesla and Tusker. However, I can say I've had horrendous experiences with Tusker in general. I rate them very poorly - as you'll find a lot online and I'm not the first to say in this thread.

Alas, not a sausage!

They're teasing me now. Ordered SR+ on 20th Sept for Dartford collection. I've heard nothing yet!

I was told the same. Also collecting from Dartford. No message yet. :)

I thought they would prefer an email to a phone call. Given my expected delivery was November, then December, then late Jan, then mid Feb, then late-Feb / early March! I contacted them in December by email and then January. Turns out phone is much easier and they give you the answer fairly...

I've sent them 3 emails since I ordered in September. They didn't reply to my first 2 enquiring about delivery times (after I went way past the expected delivery dates I was first told) but they replied to my third asking them to add a referral code on within 24 hours and said no. :)

I tried to get mine swapped to an inventory order (exactly the same spec and there were 6 of them). They wouldn't do it. :(

They won't give me my VIN but tell me I have one assigned. :-/

You can try, some people have been successful. Most have failed. You can email [email protected] or you can ring them, or you can ask just prior to collection. I have tried email and phone and been rejected on both. I will try again on collection.

Funny, I had the same. I called up a couple of weeks ago and they told me 2-3 weeks and that I should get a delivery date last week. The delivery date never emerged but my same spec cars appeared on the web site as inventory so I decided I'd place a call to see whether they could allocate me one...

Awful company, avoid at all costs!

Just call the main number 0162 845 0660 option 4 then option 1

Interesting. My order is from September. The exact spec has appeared in existing inventory. I asked them to swap onto it but they said they won't as they are part of the same shipment. Have you been given a delivery date as I'm told end of Feb/beginning of March. :)

I think you're spot on! I got told tough luck basically.

Any of those that have been given a delivery date, were you told before the delivery date that it would be a collection of mid-Feb or end-Feb/early March? I'm in the latter category, just trying to establish where I fit in all this!

Looks cool! Where did you get it and how much if you don't mind me asking?

The cable organiser looks perfect, cheers! I do prefer the look of untethered (and don't have the car yet so not sure if this will ring true) but I worry that I'll get fed up removing the cable from somewhere, plugging it in at both ends, then rolling it back up and storing it away somewhere...

Hi, I'm looking at getting the EO Mini Pro installed. I was just wondering what you were using to keep your cables looking tidy? In my head I am envisaging something like a wall mount for a hosepipe would work. Any photos would be great! Thanks Chris

My September 20th order for an SR+ has now been matched and will be delivered in either the last week of February or first week of March. Of course, my last update was mid February, before that was January, before that was December and before that was November. So we'll see! :)

Nope. 20th Sept! Ordered SR+ also for collection in Dartford. :)

They will give you one on request.

I don't doubt your account, however people must have relatively reasonably experiences with them normally. I am using them for my lease and have had no issues at all so far. They're used regularly at my work.

A code would be good. :)

This will be very handy!

I was told by Tesla to expect my order by mid-January. They later updated to say mid-February. Does that suggest that matches with no ships coming in during Jan?

Just called for an update on my SR+ ordered mid-September. Was told at beginning of December that it should be delivered mid-January. He said it is still not matched to any cars and unlikely to get it before mid-February. He did suggest I could upgrade to a more expensive model and I could be in...

I ordered a SR+ on the 20/09 and am also unassigned presently. Leaseplan. :(

I spoke to Tesla today. Very helpful and answered in around 5 minutes. My SR+ order is through Leaseplan, placed mid September. Tesla advised that it had not been allocated yet and I should not expect delivery until mid to late January. They also advised I would not have it show in my account...

I ordered SR+ via Leaseplan mid September through work. Still waiting for a date. Re the RN number and account matching though - Leaseplan told me via the phone that they did not hold RN numbers and that was something only Tesla could give me. They even emailed me directly after the phone call...

I ordered SR+ via Leaseplan mid September through work. Still waiting for a date. Re the RN number and account matching though - Leaseplan told me via the phone that they did not hold RN numbers and that was something only Tesla could give me. They even emailed me directly after the phone call...