I have wanted a Tesla for a while now and had done some research and watched a lot of videos. I finally decided I would trade my 2015 F-150 Platinum. I was very surprised when I got my trade in estimate because it was a lot better than I was expecting based off from other posts I read. One thing I think really helps that is that they sell to private buyers instead of just sending to auction. I test drove one overnight and loved it. Before leaving with the test car we went over all of the options and I asked more questions than a normal person would since I was about to spend 50% more than what I've ever spent on a vehicle. I told them what I was looking for as far as battery capacity and color but the other options we discussed while sitting in the car. I particularly wanted air ride, fog lights, ambient lighting inside the vehicle and leather interior. We tried all of the options in the test car and he assured me the one they found would have those options. They showed me the data sheet on the car and I agreed to the price and had it brought from Miami to Tampa. A few days went by and I called to check delivery of my car and was told it takes 10-14 days. I then offered to send my own trucking and have it to them in one day and they said I couldn't do that. They then agreed to have it in next day. During transit I get a picture text messaged to me from my sales person showing the seats in my car. He says they aren't exactly like the test car but I will like them. The problem with them is that they were cloth not leather like I was told. He then said well your order sheet said multipattern black seats (nowhere is cloth mentioned). Again I relied on my salesman to answer all my questions on options since I've never ordered a Tesla before. The day finally comes that my car should be in and I get a phone call that the all glass roof was cracked and would have to be replaced. I still came in and did the paperwork and traded my truck in and was given a loaner until mine was fixed which was only a couple days. When I went back to get my car nobody went out to the car with me and show me anything. I was handed the keys and they pointed out the window to where my car was parked. I checked out the paint and everything seemed fine (except those cloth seats). I no more than pulled out the lot and realized all the options i wanted were not in this car. I immediately called service but everyone was busy and couldn't help me so I called my salesman to tell him and he seemed confused it didn't have those options. Once i finally got a hold of someone higher up i was told i got what i paid for and that i signed the contract so the car was mine. I agree i shouldn't have ever signed for a car without seeing it. I was just anxious to get my car but also to trade my truck in before something unexpected happened and they no longer agreed to take it. I tried speaking with the sales manager but was told i should have done my homework better before ordering a Tesla. I thought that's what the sales team was there for? One problem i believe may have happened was some option changes that happened right before i bought my car which consolidated many options into just a few. I was debating getting a 75D but was told it wasn't worth it and the only difference was $5k and .1 second difference. Well i later found out that had i gotten the 75D it comes standard with all of those options. I even called and double checked with sales about options before my car arrived and was assured it had them. After about 6hrs of phone calls and a week later i was able to get Telsa to take the car back since it only had 100 miles on it. I was able to find another car with the options i was supposed to have but the draw back was an extra $8k, different color and a 3 week wait. Not extremely happy about the whole process and they seem to not have any urgency with anything. I'll learn to like the color but it really sucks because I wasn't expecting to have to shell out another $8k more than what the whole transaction was at the beginning. I decided i probably didn't have much choice since they already had a large chunk of money i had put down on the car and didn't want to get in a big fight to get it back. All i can say is when my replacement car comes in it better be perfect. All in all it was a simple mistake made by my salesman and partly me too that caused a major mess. Make sure to ask plenty of questions and inspect fully before signing a single paper.
