I recently took delivery on a 2020 Model X (trading in my 2016). Having problems with the driver door & the auto close. The door sits too tight and will not latch by itself. When pushing it will go to about a half an inch from the latch, but it won't catch and auto close. Passenger door is just fine. They sent it to a body shop and they were unable to adjust it as well.
They compared to other new model x's on the floor. Some had the same problem. Others did not. They said it was due to the auto present feature that was changed in the new model year. I asked if they could call corporate to see if they were aware of this issue. The response was that they just had to monitor their internal forums and there was nobody they could call.
Really poor customer experience as they have washed their hands of the issue. They have had the car for 5 or the 7 days since I've taken delivery.
Others seen or experienced this problem?
They compared to other new model x's on the floor. Some had the same problem. Others did not. They said it was due to the auto present feature that was changed in the new model year. I asked if they could call corporate to see if they were aware of this issue. The response was that they just had to monitor their internal forums and there was nobody they could call.
Really poor customer experience as they have washed their hands of the issue. They have had the car for 5 or the 7 days since I've taken delivery.
Others seen or experienced this problem?
