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2020 Model X Driver Door

Discussion in 'Model X: Interior & Exterior' started by tstockard, Nov 2, 2019.

  1. tstockard

    tstockard New Member

    Joined:
    Nov 2, 2019
    Messages:
    3
    Location:
    Chicago, IL
    I recently took delivery on a 2020 Model X (trading in my 2016). Having problems with the driver door & the auto close. The door sits too tight and will not latch by itself. When pushing it will go to about a half an inch from the latch, but it won't catch and auto close. Passenger door is just fine. They sent it to a body shop and they were unable to adjust it as well.

    They compared to other new model x's on the floor. Some had the same problem. Others did not. They said it was due to the auto present feature that was changed in the new model year. I asked if they could call corporate to see if they were aware of this issue. The response was that they just had to monitor their internal forums and there was nobody they could call.

    Really poor customer experience as they have washed their hands of the issue. They have had the car for 5 or the 7 days since I've taken delivery.

    Others seen or experienced this problem?
     
  2. JUSTICEQD

    JUSTICEQD Member

    Joined:
    Sep 23, 2019
    Messages:
    16
    Location:
    Alpharetta, GA
    I also have a 2020 that I picked up on 10/26. No issues with the doors though.
     
  3. tstockard

    tstockard New Member

    Joined:
    Nov 2, 2019
    Messages:
    3
    Location:
    Chicago, IL
    Thanks...appreciate the feedback.
     
  4. sewnsurg

    sewnsurg Member

    Joined:
    Oct 26, 2019
    Messages:
    9
    Location:
    Kansas City
    Different problem with driver door. When approaching the car, door pops open 6”,and then after 10 seconds opens the rest of the way. Happens 90% of the time . Other 10% it opens normally.SC tried to tell me this is normal, but test cdrive car always opened normally. Ideas? New 2020 X with FSD
     
  5. forkee

    forkee Member

    Joined:
    Jul 20, 2018
    Messages:
    735
    Location:
    Southern California
    this is normal. handy in places with a tight squeeze, especially when approaching from the front of car. it gives you time to walk past the door instead of it going all the way out and you have to push it close to get by, then opening again. if it doesn't sense anything nearby, it will swing all the way out.
     
  6. Tonybvi

    Tonybvi Member

    Joined:
    Jul 28, 2019
    Messages:
    279
    Location:
    NE Scotland
    Absolutely normal. If I approach from the front it does this, if I approach from the rear it opens fully straight away. Late 2019 Raven MX.
     

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