2021.44.30.7 update caused lte and WiFi connectivity issue

[kaipa]

Hi,
I updated my model y to the latest update of 2021.44.30.7 and now I don’t have lte network and phone app doesn’t connect with the car. This wasn’t the case before the update.

 

[iamnid]

Try a two button reset.

 

[kaipa]

Thanks @iamnid i already tried it but no luck

 

[izzelsizzel]

I’m having this issue too after the update but I can’t say for sure if it was directly related. My service appointment isn’t for 6 week.

 

[kaipa]

Did it happen before or after the update? My problem started right after the update; never had this issue before. Though I’ve owned the car less than a month now...

 

[izzelsizzel]

A few days after. Similar to you, reboots have not resolved it. Up until now I haven’t had issues. Really hard to say if it corresponds to the update or not.

 

[thinktwice]

I say report it. I suppose this is the only drawback of being "Advanced" software update users. We're essentially the beta testers.

 

[kaipa]

I haven’t selected advanced users for updates... still looks like a bug as you pointed out

 

[Steve43]

I got the update two days ago, but have no connectivity issues. And I'm on the standard release cycle, not advanced.

 

[izzelsizzel]

I'm really starting to think this is a hardware issue. I've tried every reset I've heard of (two button, two button with brake, changing wheel settings) except the full battery pull and nothing has resolved it.

sidenote: it would be awesome if the navigation had more data cached locally for times like this. You can't use the nav unless you plop in the full address. There are tons of times when in remote PNW where cell service isn't available.

 

[kaipa]

@izzelsizzel i too feel that it could be a SIM card issue not sure if tesla is using an e-sim

 

[kaipa]

But yes this is annoying

 

[vasuvius]

On our 2019 Model 3, LTE connectivity failed after update to 2021.40.30.11
WiFi works when the car is at home and it can connect to the home WiFi. On the road, I was unable to connect to hotspot on my phone.
Repeated reboots - both the 2-button press kind and the 'Power Off' from the Controls->Safety screen.

Managed to call Roadside and talk to someone who immediately said that the LTE antenna which is in the mirror is not functioning and needs to be replaced. Made a service appointment.

I cannot imagine how a software update broke a mechanical part

 

[kaipa]

I’ve turned in my car for service got an eta of 4th... 2 days for a simple fix

 

[kaipa]

Update: they replaced the entire modem from the service log... not sure how sw update leads to hardware failures

 

[J Bret]

Update: they replaced the entire modem from the service log... not sure how sw update leads to hardware failures

Crazy!! My model Y lost LTE hours after latest update on 2/15. Tried rebooting a couple times with no luck.

 

[kaipa]

What was the sw version - 2022.4.5?

 

[Tha_Ape]

Update: they replaced the entire modem from the service log... not sure how sw update leads to hardware failures

firmware updates can brick devices