Just wanted to share my quality control issues I’ve had with my 2021 refreshed Model S and the horrible service I’ve received at my North Houston SC. I took the car in for service for 4 main issues:
1. Misaligned A pillar on the passenger side where it meets the front speaker grill.
2. Misaligned Drivers Side Rear Door.
3. Misaligned Trunk
4. Distortion / Rippling effect in the windshield
I had about 4 more issues but I won’t bother you with them for now but the 4 main Issues above were shown to and acknowledged by the service advisor.
Anyway, when I picked up my car the service advisor assured me that everything had been fixed. When I ask him if someone could go over these issues and show me what they did to fix it he said they emailed me an invoice and all the details were in there. The service advisor gave me my key card back and told me where I could find my car outside in the parking lot. It was raining off and on as we were expecting strong tropical storm within 12 hours so I went over the car as quickly as I could in between the raindrops. When I opened the driver’s door I immediately saw that the A pillar was still misaligned (the invoice said it was realigned). The drivers side rear door was realigned correctly however when I open that door there was grease on my backseat and on the door panel. I ran back into the service area to tell them about these two issues and they took the car back into the service department. About 20 minutes later they said that they would have to make a mobile service appointment to replace the A pillar because the SC was shutting down due to the impending storm. They did clean the grease from my backseat but not the back door panel. Once I got home I was able to examine the car more thoroughly in the comfort of my garage out of the rain. It was then that I noticed that the trunk was still misaligned (see pictures). The following day the SC was still closed so I sent a text about the still misaligned trunk.
I am posting screenshots of the text messages between me and the service center regarding the misaligned trunk. The notes on my invoice said the technician could not see any distortion in my windshield even though the service advisor acknowledged what I was seeing. I will try to post those pictures when the sun comes back out! I really like the car and I don’t want to discourage anyone from buying one but I just thought maybe it would be helpful if I share this with our Tesla community. I really hope that some bigwig from Tesla will see this post and report these issues to the assembly line as well as give this North Houston SC a major ripping! I find this level of “service” unacceptable.
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Text messages with the SC regarding the misaligned trunk panel they said was fixed on my invoice.
teslamotorsclub.com
those are sharp edges btw and ripples throughout that section. I'm glad I won't have the car for a few days bc I don't want to harp on these things, but it really makes me wonder about overall quality.
