EDIT: False alarm, it was more than likely my 12v battery that failed during the update....
TL;DR:
After doing a software update this afternoon, my 2014 Model S is undrivable and unresponsive.
Full details:
Got a software update notification this afternoon to install 2023.20.7 and so, as usual, I clicked the update and go about my day. I realize a few hours later that I never received an “update complete” notification so I go check on the car in the garage.
I notice the handles presented very slowly as do the mirrors when I press the handle to open. Both screens are off, and touchscreen is completely unresponsive. Hazards work, as do truck and frunk with the key fob thankfully but just about everything else is dead.
Of all the years of Tesla ownership, I’ve never had an update fail, much less brick the car in the process. I scheduled Mobile Service in hopes that they would be able to access the car and redeploy the software. Unfortunately, the soonest appointment is on the 18th… The S isn’t our primary car so we can certainly wait, but I’d really hate to wait 2+ weeks and then be told it needs to be towed to the Service Center. Service Center’s soonest appointment is the 13th so not too much better off…
Do you all think Mobile Service might be able to access the gateway and redeploy? Or should I go ahead, bite the bullet, and get it towed to the Service Center?
TL;DR:
After doing a software update this afternoon, my 2014 Model S is undrivable and unresponsive.
Full details:
Got a software update notification this afternoon to install 2023.20.7 and so, as usual, I clicked the update and go about my day. I realize a few hours later that I never received an “update complete” notification so I go check on the car in the garage.
I notice the handles presented very slowly as do the mirrors when I press the handle to open. Both screens are off, and touchscreen is completely unresponsive. Hazards work, as do truck and frunk with the key fob thankfully but just about everything else is dead.
Of all the years of Tesla ownership, I’ve never had an update fail, much less brick the car in the process. I scheduled Mobile Service in hopes that they would be able to access the car and redeploy the software. Unfortunately, the soonest appointment is on the 18th… The S isn’t our primary car so we can certainly wait, but I’d really hate to wait 2+ weeks and then be told it needs to be towed to the Service Center. Service Center’s soonest appointment is the 13th so not too much better off…
Do you all think Mobile Service might be able to access the gateway and redeploy? Or should I go ahead, bite the bullet, and get it towed to the Service Center?
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