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3rd Delivery Date, No Information

Discussion in 'Model 3: Ordering, Production, Delivery' started by TROMB_1, Aug 22, 2018.

  1. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    For no reason whatsoever, the delivery date has been pushed back 3 times. This one has nothing to do with financing as I paid in full 50 days ago. The VIN was assigned 60 days ago. Just a warning that Tesla has the absolute most abysmal customer service I've ever dealt with. They make Spectrum and Microsoft customer service look impeccable. I would drive to California and pick it up myself if they didn't tell me it was in Illinois now, because that's on the way to Texas.

    Any delivery excitement is turned to resentment. I can't be excited for this car anymore. It's not even the fanciest of anything, plain black, long range battery, with self driving, blah blah blah. No performance, no AWD, nothing fancy.

    11/9/2016 Deposit 1
    6/19/2018 Available @ Tesla Fremont Site
    6/20/2018 Delivered to Tesla Richmond Site
    6/28/2018 Deposit 2 + Configure
    7/3/2018 Full Payment

    7/26/2018 Call Stating Delay (no reason given)
    7/27/2018 Delivery Date 1

    8/13/2018 Email Stating Delay (no reason given)
    8/14/2018 Delivery Date 2

    8/14/2018 Customer Service Escalated to Delivery/Customer Service Managers (no call backs)
    8/16/2018 Customer Service Escalated to Customer Service/Delivery Center Managers (no call backs)
    8/17/2018 Desiree @ Customer Service Case# 04613926 Delivery Manager will call today (Told delivery would be 8/20,21)
    8/22/2018 Emailed ISA (Alisha Hernandez)
    8/28/2018 Delivery Date 3

    50 Days since Paid in Full
    63 Days since built
     
  2. jojoj7

    jojoj7 New Member

    Joined:
    Aug 8, 2018
    Messages:
    2
    Location:
    Los Angeles
    Same here.. My ISA has been MIA after 2nd failed delivery. Never told me what going on, and why the car failed inspection. Still waiting for my next delivery date. I gave up on call them.
     
  3. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    After calling 3 different places this morning, I finally found someone who could tell me that the car is IN Austin, but that my delivery date is next Tuesday, so they'll see me then. Ummmm. No. Do better.
     
  4. Jedi2155

    Jedi2155 Model 3 has Arrived.

    Joined:
    Jul 6, 2018
    Messages:
    828
    Location:
    Diamond Bar, CA
    We want to see pictures of you finally receiving your car when you finally get it or we won't believe it :p
     
  5. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    Wish me luck, they say I can pick up the car today in a little over an hour! Only 51 days since I gave them a $60,000+ interest free loan.
     
    • Like x 1
  6. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    11/9/2016 Deposit 1
    6/19/2018 Available @ Tesla Fremont Site
    6/20/2018 Delivered to Tesla Richmond Site
    6/28/2018 Deposit 2 + Configure
    7/3/2018 Full Payment
    7/26/2018 Call Stating Delay (no reason given)
    7/27/2018 Delivery Date 1
    8/13/2018 Email Stating Delay (no reason given)
    8/14/2018 Delivery Date 2
    8/14/2018 Customer Service Escalated to Delivery/Customer Service Managers (no call backs)
    8/16/2018 Customer Service Escalated to Customer Service/Delivery Center Managers (no call backs)
    8/17/2018 Desiree @ Customer Service Case# 04613926 Delivery Manager will call today (Told delivery would be 8/20,21)
    8/20/2018 08:39am - Arrived Pond Springs Service Center
    8/22/2018 Emailed ISA. Called Service Center. Called Sales.(no response)
    Service Center will call back with a new delivery appointment. (text only)
    Texted Alert of Inspection.

    8/23/2018 DELIVERED. DONE! IMG_20180823_103418.jpg
    51 Days since Paid in Full
    64 Days since built

    Never once offered a reason for it to take this long.
     
    • Love x 3
    • Like x 1
  7. Kermee

    Kermee It's Not Easy Being Green

    Joined:
    Jul 31, 2018
    Messages:
    444
    Location:
    WA, BC & HKG
    Congratulations! FINALLY!
     
  8. SleepingLesson

    Joined:
    Jul 5, 2018
    Messages:
    89
    Location:
    Austin, TX
    That is insane. I'm on day 41 since full payment, with no delivery date in sight. Do you feel calling around got you your vehicle faster in these last days? I'm getting no info from my IDA and at this point I'm considering contacting the Texas AG. I'm also in Austin.
     
  9. louisTM3

    louisTM3 Member

    Joined:
    Aug 23, 2018
    Messages:
    62
    Location:
    Dallas, TX
    File a complaint through Better Business Bureau, I did it today.
     
    • Like x 1
  10. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    I don't feel like calling around had any effect on anything. They tell you that they're escalating your call to their management, but that doesn't seem to mean anything. The next time you call you basically have to tell them again all the steps you have already gone through and how your ISA doesn't answer their phone or emails, and "no, I won't talk to them anymore, I'm talking to you, what can YOU do to help me". Talk to the service center where it's being delivered. I talked to them too late in the game to know how much they can help, but once I did, they bent over backwards to help me out, including giving me first pick of delivery dates of the 5 cars that were delivered that day.

    I doubt the Texas AG cares, since Tesla does not have a dealership here. Also I just don't trust any public official under indictment to have my best interest at hand.

    Good luck, it will happen on their timescale ... that they will not disclose to you at any point in the process. Thankfully, now I don't have to deal with the Tesla Delivery Team anymore, and can deal face to face with the local service center, which has been great so far.
     
  11. Jedi2155

    Jedi2155 Model 3 has Arrived.

    Joined:
    Jul 6, 2018
    Messages:
    828
    Location:
    Diamond Bar, CA
    So now that the delivery nightmare is over for you, you'll have to update us on whether it was worth it.
     
  12. TROMB_1

    TROMB_1 Member

    Joined:
    Aug 7, 2018
    Messages:
    19
    Location:
    Austin
    Previously drove a 1995 Ford Bronco with lift kit, so I'd say it was definitely worth the wait. If they only kept you up to date on the delivery after you purchase the car, it would have been perfectly fine ... but they don't ... at all.
     

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