For no reason whatsoever, the delivery date has been pushed back 3 times. This one has nothing to do with financing as I paid in full 50 days ago. The VIN was assigned 60 days ago. Just a warning that Tesla has the absolute most abysmal customer service I've ever dealt with. They make Spectrum and Microsoft customer service look impeccable. I would drive to California and pick it up myself if they didn't tell me it was in Illinois now, because that's on the way to Texas.
Any delivery excitement is turned to resentment. I can't be excited for this car anymore. It's not even the fanciest of anything, plain black, long range battery, with self driving, blah blah blah. No performance, no AWD, nothing fancy.
11/9/2016 Deposit 1
6/19/2018 Available @ Tesla Fremont Site
6/20/2018 Delivered to Tesla Richmond Site
6/28/2018 Deposit 2 + Configure
7/3/2018 Full Payment
7/26/2018 Call Stating Delay (no reason given)
7/27/2018 Delivery Date 1
8/13/2018 Email Stating Delay (no reason given)
8/14/2018 Delivery Date 2
8/14/2018 Customer Service Escalated to Delivery/Customer Service Managers (no call backs)
8/16/2018 Customer Service Escalated to Customer Service/Delivery Center Managers (no call backs)
8/17/2018 Desiree @ Customer Service Case# 04613926 Delivery Manager will call today (Told delivery would be 8/20,21)
8/22/2018 Emailed ISA (Alisha Hernandez)
8/28/2018 Delivery Date 3
50 Days since Paid in Full
63 Days since built
Any delivery excitement is turned to resentment. I can't be excited for this car anymore. It's not even the fanciest of anything, plain black, long range battery, with self driving, blah blah blah. No performance, no AWD, nothing fancy.
11/9/2016 Deposit 1
6/19/2018 Available @ Tesla Fremont Site
6/20/2018 Delivered to Tesla Richmond Site
6/28/2018 Deposit 2 + Configure
7/3/2018 Full Payment
7/26/2018 Call Stating Delay (no reason given)
7/27/2018 Delivery Date 1
8/13/2018 Email Stating Delay (no reason given)
8/14/2018 Delivery Date 2
8/14/2018 Customer Service Escalated to Delivery/Customer Service Managers (no call backs)
8/16/2018 Customer Service Escalated to Customer Service/Delivery Center Managers (no call backs)
8/17/2018 Desiree @ Customer Service Case# 04613926 Delivery Manager will call today (Told delivery would be 8/20,21)
8/22/2018 Emailed ISA (Alisha Hernandez)
8/28/2018 Delivery Date 3
50 Days since Paid in Full
63 Days since built