I was called yesterday by a Tesla service center rep. Overseas at the moment so I think they tried to contact me (in vain) for a while.
Anyway, although the original point was my filling out the customer satisfaction sheet and not giving them a "10" for taking half a day to change a sim card, I told him of some genuine concerns.
I asked why isn't there any coms from Tesla Motors Hong Kong to the owners? How hard is it to make a monthly newsletter (which one can opt out of), to inform about what is going on? What has been accomplished, what is just about to? What are current issues being dealt with and so on.
The more secrecy Tesla Motors want to uphold, the more we are going to be guessing. And I told him an example of navigation: Initially promised end of 2014, Now Q1 of 2015. That is all we know. But why is it delayed? I don't recall any public info from TM regarding this. It is obvious that Navigon is being used in Tesla Model S, and I found out myself in a rented German Model S - as I use Navigon myself and the on board navigation was exactly the same as the Navigon for Europe I have on my iPad. Navigon isn't available for Hong Kong and Japan, so ... it seems obvious Tesla Motors is working on finding another provider in those regions.
But why make us guess about it, rather than tell us?
I also "complained" that it seems you can get an (different) answer about something, as many answers as there are employees of TM HK. I would rather that they would say "Sorry, I am not allowed to disclose that information" rather than filling us up with silly stories and fairy tales, blaming TD, customs and everyone else for some delay or other issue.
I wonder if this is just box ticking (asking the survey) or if they actually act upon it.
Tesla Motors HK, I know you are reading here. If you see this - please get your act together. Make a newsletter, don't underestimate how much it means that your very customers feel they can trust what you say.