Just picked up my '15 S on Saturday. Just thought I'd drop some positivity on a mostly sour topic these days.
I've read so many horror stories about the used Tesla buying experience it almost steered me away from pursuing it out. With that said, it also prepared me for the worst. Total time from start to finish for me was 2 weeks, that was with outside financing through a local CU. Although my S was already in a local storage facility, so no wait on shipping which seems to be an issue for a lot of people.
My SA, Elizabeth, was amazing. She responded to every email I sent within a couple hours, and had actual responses that gained traction in the deal. The only hiccup was she said typical turn around time was 7-10 days for a delivery specialist, and when I emailed her on the 11th or 12th day, she responded almost immediately and a delivery advisor called me later that same day. Delivery Specialist was Wing, and even after we initially scheduled a pickup, he was responsive and answered a call after 6PM when I wanted to change the pickup location.
On delivery day, I was met half way between where I live and the Fremont facility. Apparently the Fremont location is no longer open to the public? We met by a Tesla showroom in Walnut Creek, CA. Worth noting, the young lady who's name escapes me, called me when she was about an hour away and then again when she was close the showroom. When she arrived, the car was beautiful. There was no rush to sign any paperwork, and she let me inspect the car inside and out. I wouldn't say a deep detail was done, but everything interior and exterior was super clean. There is evidence that they even cut and polished a couple of the quarter panels by way of some left over polish on the diffuser and in the gap between the bumper. Car fax showed 1 owner no accidents so maybe just some dings? Paperwork was fully prepped so I signed and handed over the check. She only had one key for me, but assured me she was getting one more ordered and it would be waiting for me at my nearest service center within a couple weeks. Drove away and tested the acceleration and autopilot on the way home. Haven't had a *sugar* eating grin on my face driving a car since I had a '67 Camaro, but I did that day.
So if you are thinking about doing the CPO thing, my advice is do a ton a research and read the forums to prep. But go for it. You can get a killer deal with a warranty through Tesla.
TL;DR
Lots of people having bad experience with CPOs. I had the mostly the opposite. Good communication, car was clean and showed up as pictured in the photos. Be patient in selection, but I'd do it again in a heart beat.
I've read so many horror stories about the used Tesla buying experience it almost steered me away from pursuing it out. With that said, it also prepared me for the worst. Total time from start to finish for me was 2 weeks, that was with outside financing through a local CU. Although my S was already in a local storage facility, so no wait on shipping which seems to be an issue for a lot of people.
My SA, Elizabeth, was amazing. She responded to every email I sent within a couple hours, and had actual responses that gained traction in the deal. The only hiccup was she said typical turn around time was 7-10 days for a delivery specialist, and when I emailed her on the 11th or 12th day, she responded almost immediately and a delivery advisor called me later that same day. Delivery Specialist was Wing, and even after we initially scheduled a pickup, he was responsive and answered a call after 6PM when I wanted to change the pickup location.
On delivery day, I was met half way between where I live and the Fremont facility. Apparently the Fremont location is no longer open to the public? We met by a Tesla showroom in Walnut Creek, CA. Worth noting, the young lady who's name escapes me, called me when she was about an hour away and then again when she was close the showroom. When she arrived, the car was beautiful. There was no rush to sign any paperwork, and she let me inspect the car inside and out. I wouldn't say a deep detail was done, but everything interior and exterior was super clean. There is evidence that they even cut and polished a couple of the quarter panels by way of some left over polish on the diffuser and in the gap between the bumper. Car fax showed 1 owner no accidents so maybe just some dings? Paperwork was fully prepped so I signed and handed over the check. She only had one key for me, but assured me she was getting one more ordered and it would be waiting for me at my nearest service center within a couple weeks. Drove away and tested the acceleration and autopilot on the way home. Haven't had a *sugar* eating grin on my face driving a car since I had a '67 Camaro, but I did that day.
So if you are thinking about doing the CPO thing, my advice is do a ton a research and read the forums to prep. But go for it. You can get a killer deal with a warranty through Tesla.
TL;DR
Lots of people having bad experience with CPOs. I had the mostly the opposite. Good communication, car was clean and showed up as pictured in the photos. Be patient in selection, but I'd do it again in a heart beat.
